Highways Support Officer

3 days ago

Winchester, United Kingdom Hampshire County Council Full time

Job Details: Job Reference: HCC622962Salary Range: £27,780 - £30,564 per annum Work Location: Trafalgar House, WinchesterHours per week: 37Contract Type: PermanentClosing Date: 11 January 2026Interview Date: w/c 19 January 2026Please note applications will be reviewed once submitted, therefore this advert may close early depending on volumes of applications received We are looking for an enthusiastic and forward-thinking individual to join Hampshire Highways’ busy central Operation Centre.The Role: An exciting opportunity has become available in our busy Highways Operation Centre. You will be a key team player, processing a high volume of diverse enquiries from our customers. The range of enquiries will often require investigation and problem solving to ensure effective responses and excellent customer service are provided. In our Highways Operation Centre (HOC), we are striving to deliver a service that is efficient and cost effective, whilst meeting the needs of Hampshire’s residents and our partners. We are always seeking opportunities for continuous improvement and looking to add value to the overall picture.What you’ll do: Manage workloads Keep within Corporate Complaints timescales Create bespoke written responses Investigate complex complaints Build relationships with colleagues and senior managers  Cross train in other areas of the Highways Operation Centre to help with service pressures  What we’re looking for: You will play a vital role in the delivery of our core complaints services and processes. A confident communicator and a dynamic problem solver, you’ll have a good eye for detail, excellent written communications skills and be comfortable working with IT systems. Above all, you’ll be self-motivated, flexible and share our commitment to a culture of continuous improvement.Why join us? Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment where talent is truly recognised and developed. We are based in a newly refurbished city-centre building with access to excellent facilities and close to local transport links. Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and . Additional Information: Highways Support Officer

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