Senior Highways Support Officer

2 days ago

Winchester, United Kingdom Hampshire County Council Full time

**Job Details**:
**Job Reference**:HCC622551
**Salary Range**: £33,178 - £36,369 per annum
**Work Location**:Trafalgar House North, Winchester (Hybrid Working)
**Hours per week**:37
**Contract Type**:Permanent
**Closing Date**:2 November 2025

**The Role**:

- We have an exciting opportunity within the** Asset Information Team**, part of the Highways Operation Centre (HOC). We’re seeking a proactive and organised individual to supervise our Asset Information Team, ensuring the smooth and customer-focused delivery of essential highways services.
- This role is ideal for someone looking to broaden their career in a fast-paced, evolving environment. If you’re keen to develop your skills while supporting and developing a team, this is the role for you.

**What you’ll do**:

- As Team Leader, you’ll play an integral part in supporting the delivery of Hampshire Highways Service. We strive to deliver an outstanding service that is efficient and cost effective, meeting the needs of Hampshire’s residents and our partners.
- You will manage workflow, prioritise workloads, and support your team’s development through mentoring and regular reviews. Handling complex enquiries, overseeing GIS mapping and data updates, and playing a key part in maintaining statutory records is also key. Your expertise will help drive continuous improvement, deliver excellent customer service, and support cost recovery and financial processes.

**What we’re looking for**:

- We’re looking for a key team player who is enthusiastic, proactive and forward-thinking. You’ll be a confident communicator and dynamic problem solver, with a keen eye for detail and a commitment to excellent customer service. Experience in line management would be advantageous, but is not necessarily essential.
- If you’re self-motivated, flexible, and share our commitment to continuous improvement, we’d love to hear from you.

**Why join us?**
- Hampshire County Council is a flexible employer interested in making the most of your skills and offers a great work life balance. We will also invest in you through our internal development programmes and training.
- You will be afforded:

- Access to apprenticeships and nationally recognised qualifications
- Competitive annual leave entitlement, starting from 24 days' holiday full-time equivalent, plus bank holidays
- Access to the Local Government Pension Scheme
- Employee loans for travel costs
- To find out more about what we can offer you in return, please see our benefits package.

**Additional Information**:
**Contact Details for an Informal Discussion**:
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

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