Complaints Customer Resolution Handlers

**Description**:
At AXA, we rely on the talent, courage and resilience of everyone to succeed. That’s why we are open, supportive, challenging and empowering. We encourage our people to learn and grow their career in the direction that’s right for them.

We are currently recruiting for Complaints Customer Resolution Handlers to come and join us here at AXA..

Responsible for achieving fair and reasonable outcomes for our customers through effective investigation, you will work with all areas of the Insurance business to understand the nature of the complaint and resolve in an efficient manner. It's imperative all complaints receive a full, high quality and timely response that delivers the best outcome for the complainant.

As part of your role, you will need to feedback to business areas and relevant stakeholders to ensure that, as a business, we have the right operational needs in place for our customers.

**Your induction and training**:
We are operating a hybrid approach to working and following induction and training you will work between the office and home. 35 hour contract Monday to Friday.

We will provide you with the right training throughout your career, with the intention of making you the best you can be to provide excellent service to our customer in a time of need. But we won’t just stop there, we have 1000’s of training opportunities and courses so your future is most definitely within your control.

**Qualifications**:

- Experienced in customer resolution, preferable within a Financial Services or regulated industry.
- The ability to plan, organise and manage time effectively
- To be discreet and confidential due to the nature of your work
- A strong moral compass of getting it right for the customer
- Strong business commercial awareness
- Strong analytical skills
- Excellent attention to detail
- Ability to deliver change effectively under varying circumstances
- Ability to influence people and situations to achieve optimum results.

**What we offer**:
One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 23 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
- AXA employee discounts

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**About AXA**:
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.

Proud to be part of the AXA Group, a global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK. Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life’s uncertainties. Whether bought directly, through brokers or through a number of corporate partners, our market-leading products are trusted by millions.