Complaints Handler

1 week ago


Birmingham, United Kingdom RJF Furnishings Full time

Customer Support Administrative Assistant

Role Description
- Must live in Birmingham or be able to commute to Birmingham
- Investigating and resolving customer complaints and disputes.
- Ensuring excellent customer experience resulting in fair outcomes.
- First point of contact for complaints and responsible for collecting information needed to deal with complaints
- Logging complaints and updating notes until a complaint is closed
- Ensure that customer data is organised and updated
- Arrange returns, exchanges, refunds, repairs and replacements
- Providing the Customer Support Administrator with updates and reports on urgent complaints

Experience Requirements
- Minimum 1 years customer service experience
- KnowLedge of Microsoft Software (e.g. Excel & Word), OneDrive & Outlook.
- Knowledge of Consumer Rights Legislation an asset but not a requirement
- Experience working as part of a team

Personal Skills
- Team player with good communication skills and emotional intelligence
- Ability to work independently & professionally
- Hardworking & highly organised individual
- Ability to meet deadlines
- Ability to use initiative, stay calm under pressure and prioritise your own workload.

**Job Types**: Part time or Full time available - Permanent

**Salary**: £9.00-£10.00 per hour (depending on experience)

**Salary**: £9.00-£10.00 per hour

**Benefits**:

- Casual dress
- Employee discount
- On-site parking

Schedule:

- 8 hour shift

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Reference ID: Complaints Handler RJF


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