Customer Resolutions Advisor

2 weeks ago

Birmingham, United Kingdom ERNEST JONES Full time

Customer Resolutions Advisor Customer Resolutions Advisor (Contact Centre) - Signet Jewellers, Hockley, Birmingham Hybrid - 2 days per week in our Birmingham, Store Support Centre. Are you looking for a new, exciting challenge? If so, look no further Its a great time to join Signet Jewelers, following a recent digital transformation we have changed how we interact and support our customers. Always keeping the customer key in everything we do we continue to deliver exceptional customer service across all channels and are looking for a talented Call Centre Advisor to join us on a permanent basis. As a Customer Resolutions Advisor at Signet Jewelers (H. Samuel and Ernest Jones) you'll provide us with vital support responding to customer complaints regarding service, repairs, products and deliveries. You'll also support our 250 retail stores in answering calls and emails regarding disputes customers may have in store, and offer advice on service, repairs, products and deliveries. Hours: 37 Hours per week Monday to Friday as well as some Saturdays with time given in lieu. Need to be flexible during Bank Holidays and Peak Season (including evenings and additional weekends). About You Proven passion for delivering amazing customer experiences Telephone-based customer service experience ideally from a Call centre / Contact Centre environment. Worked with previous targets or KPIs. Experience with customer complaints and resolutions. If you're confident in providing exceptional customer service and responding to customers via e mail professionally this could be the perfect role for you. We Offer a Fantastic Job and More Competitive salary Generous discount of up to 30% off our fabulous products from day one. An annual enhanced discount to celebrate the day you joined our team. Retirement Savings plans which offer flexibility in the way you save for the future. Immediate Life Assurance from day one. A minimum of 22 days holiday per year which increases after a years' service. Recognised qualifications, study support and structured career progression. Health and Wellbeing Scheme. Financial Wellbeing scheme. Give As You Earn scheme - An easy way to support causes close to your heart. Real Rewards - exclusive discounts on groceries, travel and leisure. Be part of something special Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you. Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need. #J-18808-Ljbffr

  • Customer Resolutions Advisor

    2 weeks ago

    Birmingham, United Kingdom Denver Agency Full time

    Job Title Customer Resolutions Advisor (Contact Centre) – Signet Jewellers, Hockley, Birmingham Hybrid – 2 days per week in our Birmingham Store Support Centre. We are looking for a talented Call Centre Advisor to join us on a permanent basis. Following a recent digital transformation, we continue to deliver exceptional customer service across all...

  • Customer Resolution Advisor

    7 days ago

    Birmingham, United Kingdom Equiniti Full time

    Business Function / Department: Customer Resolution Team Legal Entity: Job Title: Customer Resolution Advisor Reporting to (Job Title): Customer Resolution Team Leader SMCR classification: **Location**: Birmingham Job level: Role Summary Support operational departments to identify and resolve complaints quickly and effectively in line with Financial...

  • Customer Resolutions Advisor

    2 weeks ago

    Birmingham B DS, United Kingdom Signet Jewelers Full time £15,000 - £25,000 per year

    Customer Resolutions AdvisorCustomer Resolutions Advisor (Contact Centre) - Signet Jewellers, Hockley, BirminghamHybrid - 2 days per week in our Birmingham, Store Support Centre.Are you looking for a new, exciting challenge? If so, look no furtherIts a great time to join Signet Jewelers, following a recent digital transformation we have changed how we...

  • Customer Resolution Advisor

    7 days ago

    Birmingham, United Kingdom Evri Full time

    At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that. We’re here for the first step, the next...

  • Hybrid Customer Resolutions Advisor – Growth

    2 weeks ago

    Birmingham, United Kingdom ERNEST JONES Full time

    A leading jewelry retailer is seeking a Customer Resolutions Advisor to provide vital support in responding to customer complaints regarding services, products, and deliveries. The role includes assisting retail stores via calls and emails, emphasizing exceptional customer service. The ideal candidate should have a passion for customer experiences and...

  • Customer Resolutions Advisor

    2 weeks ago

    Birmingham, United Kingdom Lanes Group PLC Full time

    We are looking for a team member to join our Customer Umbrella as a Customer Care Advisor. Choose a career with the UK’s biggest independent drainage specialist The Job: Working within the Customer Umbrella you will be working with our Customer Care team who are responsible and the first point of call for any customers/ clients to contact when they have...

  • Hybrid Call Center: Customer Resolutions Pro

    2 weeks ago

    Birmingham, United Kingdom Denver Agency Full time

    A leading retail firm is seeking a Customer Resolutions Advisor in Birmingham to ensure exceptional customer service following a digital transformation. This hybrid position requires flexibility in handling customer complaints and supporting over 250 stores. Ideal candidates will have telephone-based customer service experience and a proven passion for...

  • Customer Service Advisor

    2 weeks ago

    Birmingham, United Kingdom Omega Resource Group Limited Full time

    **PositionUtilities Customer Service Advisor (must have relevant utilities experience)** **Location Birmingham** **Salary - £21,000 - £23,000** **PositionPermanent** Have you had previous experience working in customer services within utilities and would like to work from home? An exciting customer service advisor opportunity has arisen with my...

  • Customer Service Advisor

    7 days ago

    Birmingham, United Kingdom Connect Distribution Services Ltd Full time

    Here at CDSL, our aim is to be the first choice for home appliance after sales service, spare parts and accessories. With over fifty years of experience, we are the largest independent home appliance and spare parts distribution organisation within the UK working with a number of household brands including Whirlpool, Hotpoint, Hoover and Bosch to name a...

  • Customer Service Associate

    2 weeks ago

    Birmingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Birmingham. We are professional, customer-centric and fast-paced. Our work environment includes: - Casual work attire - On-the-job training - Growth opportunities - Safe work environment **Responsibilities**: - Provide excellent customer service to customers. - Answer customer inquiries in a...