Customer Service Apprentice

**Job Title: Customer Service Apprentice - Reception**

An exciting and rare opportunity to build a career in Customer Service and Business Administration within an ambitious and growing company.

We are looking for a confident and organised individual with excellent people skills to be the front of house and first point of contact for all enquires coming into head office.

The successful applicant will be enrolled onto the Customer Services Practitioner Level 2 apprenticeship course with the potential to complete Level 3 in the future.

Details of the training course can be found here: Customer Services Practitioner - Level 2 - Ginger Nut Training

You will be part of the Mavam Group head office team that provides Business Administration, Human Resources, Financial and Accounting, Strategy and Payroll services to the subsidiary companies. Details of our companies can be found on our website: Mavam Group - Our focus is you

**Reporting to: Office and Payroll Manager**

**Overall Purpose**

**Key responsibilities**
- To take responsibility for the delivery and provision of a welcoming and efficient reception service for customers, business partners, colleagues and guests through face to face and telephone enquiries. A professional telephone manner and relaying clear messages are a vital part of the role.
- To provide a general business administrative service including ad-hoc tasks to the Group of Companies with the ability to prioritise your workload.
- To maintain adequate stock levels of stationery, equipment and supplies for head office.
- To run an efficient room booking system for internal customers, to include meeting room preparation and arranging provisions.
- To log and distribute incoming post, maintain company electronic filing folders and mailing external post.
- To liaise with utility providers in setting up new accounts for company properties.
- To assist all colleagues within Mavam with data input into various software systems.
- Responsible for the handling of cash payments at reception and running an accurate logging system.
- To attend team meetings and record minutes.
- To assist the People Officer with interview bookings and recruitment processes.
- Arranging MOT’s and servicing of the company vehicles.
- To prepare lunches for training hosted at head office.
- To carry out general housekeeping tasks.
- Assist with co-ordination of company events, for example the annual Christmas party.
- Responsible for being in the role of First Aider and maintaining First Aid kits.
- To take on the role as Deputy Fire Marshall and assist the Fire Marshall with Fire point tests on a monthly basis
- Undertake training courses in line with business needs.
- Duties may be reviewed from time to time in accordance with the needs, services and requirements of the company.

**Experience**

No prior experience is required for this role.

Full training will be given for all aspects of the job, with the potential for future career development and progression at the company.

**Skills & attributes**
- Computer literacy (Basic Microsoft word, Excel and Outlook)
- Confidence to interact with people in a friendly and helpful manner.
- Excellent communication skills and being welcoming and approachable are required as a vital part of the role.
- The role is varied and will require being highly motivated, organised and a strong attention to detail.
- Enthusiasm to learn and work is essential.
- Excellent organisational skills and punctuality.
- Flexible and adaptable, work well on own initiative and as part of a team.
- Have a proactive attitude.

**Requirements**:

- Right to work in the UK.
- Valid UK Driving Licence
- This role is office based and you will be required to work 37.5 hrs Monday to Friday from 8:30am to 4:30pm.

**We plan to interview for this role on the week commencing 26th of February. We look forward to hearing from you :)**

**Job Types**: Full-time, Apprenticeship

**Salary**: £6.50-£9.16 per hour

Expected hours: 37.5 per week

**Benefits**:

- Casual dress
- Company events
- Free parking
- Gym membership
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

Ability to Relocate:

- Ipswich: Relocate before starting work (required)

Work Location: In person