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Ipswich, United Kingdom Fred. Olsen Travel Full timeA full-time opportunity has arisen for an enthusiastic Customer Service Administrator to join our friendly Administration Department at our Head Office based in Ipswich for our Fred.\\ Holidays and GoCruise & Travel brands. Ideally you will be someone who is very well organised, has an eye for accuracy, able to work in a fast-paced environment, and an...
Apprentice Customer Service Administrator
2 weeks ago
Fred Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board. As one of the UK’s most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice and value for money through our six distinct specialisms, covering land, river and sea to go along with the multiple high street travel agencies dotted around East Anglia and the South Coast. Fred. Olsen Travel is also the UK general sales agents for Star Clippers and Amadeus River Cruises.
Our mission is to be a world class provider of travel products and services with a reputation for outstanding customer service, unrivaled choice, exceptional quality and value for money.
Are you passionate about travel and eager to start an exciting career in the travel industry? We’re looking for an organised and motivated Apprentice to join our Administration team This is a fantastic opportunity to gain hands-on experience while learning the ropes of the travel business, all while being fully supported by a friendly and successful team. In this role, you’ll help with day-to-day administration tasks and provide excellent customer service support for our GoCruise & Travel Franchise as well as our Fred. Holidays Tour Operation. Don’t worry if you’re new to this, full training and ongoing support will be provided to help you succeed.
Each booking is important to us, we are travel enthusiasts who value our customers and want nothing but the best service for them leading up to their holiday. It is, therefore, our priority as an Administration team to have a keen eye for detail when cross checking bookings, using our initiative when problem solving and to always strive for the best outcome.
This is a Full-Time position based at our Head Office (Fred Olsen House, 42 White House Road, Ipswich, Suffolk, IP1 5LL) Working 35 hours per week, we ask that you are flexible and willing to work overtime when required.
Attached to this advert you will find a detailed Job Profile and an overview of the staff benefits we offer.
**Our values are**:
**Customer Driven**: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.
**Valuing Diversity**: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.
**Investing in people**: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.
**Winning Together**: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.
**Doing the right thing**:We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.
Fred. Olsen Travel offers a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme.
