Customer Service Administrator
7 days ago
A full-time opportunity has arisen for an enthusiastic Customer Service Administrator to join our friendly Administration Department at our Head Office based in Ipswich for our Fred.\\ Holidays and GoCruise & Travel brands.
Ideally you will be someone who is very well organised, has an eye for accuracy, able to work in a fast-paced environment, and an aptitude to learn new skills quickly. Most importantly you must possess exceptional customer service skills and take pride in our customers’ journey.
- Are you interested or passionate about travel?
- Do you have great customer service skills?
- Do you have excellent attention to detail?
- Do you embrace change and love to solve problems?
Reporting to the Administration Manager, your duties will include all aspects of the after sales process, including issuing all booking documentation, handling and resolve customer queries and complaints, whilst working towards your KPI’s.
The role will be working 35 hours per week, Monday to Friday between the hours of 08:30 - 17:30. We ask that you are flexible and willing to work overtime when required.
Fred Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board. As one of the UK’s most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice and value for money through our six distinct specialisms, covering land, river and sea to go along with the multiple high street travel agencies dotted around East Anglia and the South Coast. Fred. Olsen Travel is also the UK general sales agents for Star Clippers, Amadeus River Cruises and American Cruise Lines. Our mission is to be a world class provider of travel products and services with a reputation for outstanding customer service, unrivalled choice, exceptional quality and value for money.
**Our values are**:
Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.
Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.
Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.
Winning Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.
Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.
Fred. Olsen Travel offers a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme.
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
-
Customer Service Administrator
2 weeks ago
Ipswich, United Kingdom Dawsongroup plc Full timeCustomer Service Administrator Join our team! Our vans operation is rapidly expanding and we’re looking for an enthusiastic Customer Service Administrator to join our business, based at our Ipswich site. This role will keep you on your toes and has a lot of elements to it. Here is a flavour of what you’ll be doing day to day: - Focus on providing...
-
Customer Service Administrator
1 day ago
Ipswich, United Kingdom Time Appointments Full timeA brand new exciting opportunity to join a forward thinking business as an Customer Service Administrator has arisen- Are you ready for it? We are pleased to be representing our client within the Transport industry in their search for an Customer Service Administrator to join their team. This forward thinking business prides themselves on valuing their...
-
Customer Service Administrator
2 weeks ago
Ipswich, United Kingdom Executive Talent Solutions Full timeMy client is a successful and established business based on the outskirts of Ipswich. They provide exceptional service with an excellent reputation. They seek a customer service administrator to come in and really be the heart of the administration team as you will help organise and manage a diverse range of responsibilities to support the smooth running of...
-
Customer Service Administrator
2 weeks ago
Ipswich, United Kingdom Suffolk Marine Safety Ltd Full timeSuffolk Marine Safety is a leading provider of marine safety equipment and services to both the consumer and commercial markets. The business has a strong background of growth, and has recently moved into new, larger, sector-leading premises. Duties Include - Booking in and invoicing service work - Creating new hire contracts. - Organising hire fleet...
-
Customer Service Administrator
1 day ago
Ipswich, United Kingdom Hales Group Limited Full timeWe are looking to recruit a Customer Service/Admin Assistant on behalf of our manufacturing client in Ipswich. The role will encompass many administrative processes whilst working within a driven office environment. The successful applicant will be fully computer literate, well presented and have a good telephone manner. Experience of using SAP would be an...
-
Customer Services Administrator
2 weeks ago
Ipswich, United Kingdom Greenscape Energy Ltd Full timeDue to continued growth, we are searching for an experienced, confident, customer focused and hardworking Customer Service Administrator to undertake varied tasks across the business. You will be confident in delivering information and have a pro-active mindset to help the business. Ideally you will have been in a similar role before and have a high...
-
Customer Service Administrator
1 week ago
Ipswich, United Kingdom Fred. Olsen Travel Full timeFred Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board. As one of the UK’s most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice and value for money through our six distinct specialisms, covering land, river and sea to go along with the multiple high...
-
Customer Service Administrator
2 weeks ago
Ipswich, United Kingdom Crane Building Services & Utilities Full timeWe have an opportunity at our Ipswich site for an additional Inside Sales Administrator to join the Supply Chain team. Reporting to the Supply Chain Manager the Inside Sales Administrator will serve as the key contact point for distributors and area sales managers and is responsible for coordinating all aspects of customer service including order processing,...
-
Ipswich, United Kingdom Rula Care Ltd Full timeRecruiting on behalf of our client. **Job Overview** They are seeking a dedicated and enthusiastic Customer Service Representative to join their dynamic team as a Customer Service and Administration Assistant at their car dealership in Ipswich. No experience needed as full training will be given. **Duties** - Handle general administration tasks like data...
-
Customer Service Administrator
2 weeks ago
Ipswich, United Kingdom Polkadotfrog Full time**the role.** **why you should apply.** This is a first-class family run company that is constantly expanding, it holds high values of being passionate, responsive, thoughtful, innovative and they operate smart working every day. The company are keen on giving opportunities to expand your careerwhile with them. In addition to the salary, they offer a host...