Customer Service Advisor

**Do you want to join a growing Customer Service Team?**

Due to new growth in our customer service team based in **Boston** we are now interested in meeting with individuals who really put the customer at the heart of everything they do with a desire to be part of a new and vibrant department.

We are currently recruiting for a Customer Service Advisor working 36.25 hours per week (9.15am - 5.15pm, with a 45-minute lunch) and are situated close to both the A16 and A52 making us easily commutable from many surrounding locations. Our **Boston** office provides a modern, vibrant, open plan working environment with excellent amenities, shops close by and free parking on site. The role is fully office based.

The goal for the Customer Services team is delivering excellent support to those that contact us each day. We are made up of diverse individuals who all bring different skill sets coming together to deliver a heartfelt service to those we work with.

**What will you be doing?**

Here at Longhurst Group we want to deliver excellent Housing Services that foster positive communities, enabling us to offer great homes, provide great services and improve lives.

As a Customer Service Advisor, you will be integral in showcasing how Longhurst Group really lives its values. As a touch point for our customer, you will directly help to improve lives through:

- Ensuring the highest level of customer service is always maintained. This is made up of call handling, on-line services, webchat, in person and supporting reception etc.
- Taking ownership as the first point of contact, pro-actively dealing with customer enquiries using your skillset to resolve queries first time where possible.
- Embracing and working with new technology, developing your knowledge here and pro-actively encourage a shift towards this as a way of improving access, choice and cost-effectiveness.

**About you**

To be successful in this role you’ll have a passion for delivering excellent customer service, an ability to problem solve and enjoy building rapport. You may have worked in a call centre or similar background previously working directly with customers and supporting / resolving their queries. We also welcome applicants who can demonstrate transferrable skill sets.

You’ll be comfortable in working at pace and enjoy the buzz of being part of a team environment who want to succeed together. Good organisational skills will be required and as an organisation currently going through significant growth and change at this time, you’ll need to be comfortable with embedding new ways of working.

**What you receive from us**
- 28 days annual leave plus bank holidays
- Pension Scheme
- Life Cover (as part of pension scheme membership)
- Health Care Cash Plan
- Free Eye Tests
- Investment in your personal development through our extensive learning and development opportunities.
- Family friendly, carers leave plus other paid leave
- Employee Assistance programme
- Wellbeing Support
- Free flu vaccinations
- Carers Networking Group a platform to support Unpaid Carers

**How to apply**

**Vetting Requirements**

Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to as a minimum over the past **5 years** in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering.

**Equal Opportunities**

As an equal opportunities’ employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We are one of the leading housing groups in the Midlands and East of England, providing more than 23,000 homes and a wide range of care and support services.

PLACEHOLDER