Service Desk Coordinator
5 days ago
Service Desk Co-Ordinator
Hybrid - 2 days on site, South Yorkshire
Up to £22,000 DOE + benefits
Concept Resourcing are looking for a Service Desk Coordinator on behalf of their client who provide multi-site network deployments. You will be working for a company who put Health and Safety at the forefront of everything they do, their ongoing commitmentwinning them prestigious awards for accident prevention.
As the Service Desk Coordinator you will primarily offer day to day operational support within the Data and IT projects team delivering the service desk contracts. The Coordinator will be expected to work in a fast-paced environment and will be responsiblefor supporting the Service Desk Manager, ensuring calls are assigned and dealt with in a professional and timely manner meeting customer expected SLA's within budget. To fulfil this role the coordinator will need to organise and implement administrative systemsand procedures performing necessary support duties as required.
- Triage and log ticket requests, inputting details into an in-house system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLAs)
- Sort and dispatch calls to engineers based on the correct skills sets, location and service delivery arrangements
- Meet SLA targets and respond to customer demands
- Raise purchase requisitions to the value not exceeding agreed limits
- Reporting and communication management with the collation of accurate and punctual regular reports as required to meet the expected customer SLAs, inputting of customer billing information, ensure team are kept abreast of any updates and changes to servicerequests
- Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints
- Work with the Service Desk Manager and HSQE department to comply with company procedures to ensure that all risks relating to health and safety matters are effectively managed.
- Stock management ensuring customer stock and any associated materials required for the service request are delivered to a safe point of contact
To be considered for the position of Service Desk Coordinator you will be able to work accurately, with excellent attention to detail; you will also:
- Be proficient in the main elements of Microsoft office, particularly Excel
- Have some technical knowledge of IT and data systems to support the service contracts
- Strong administrator with good planning and prioritising skills;
- Able to work to tight deadlines
- Work to relevant company procedures;
- Excellent communication skills both spoken and written;
- Enjoy working with people and work as part of a team;
For more information and to apply, click APPLY and a member of the team will be in touch.
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