Service Desk Analyst
3 days ago
Our client a global technology company is looking for a skilled Service Desk Engineer for a 6-month contract role based in Sheffield. You will play a key role in ensuring smooth day-to-day operations, handling technical issues, and maintaining excellent customer service standards. Key Responsibilities: Incident Management: Handle incoming calls, manage emails, and track tickets in Salesforce from initial logging through to resolution. Ticket Resolution: Coordinate with resolving teams to ensure timely resolutions, proactively chase issues, and provide updates. Technical Troubleshooting: Perform line tests on PSTNs and diagnose broadband faults. Assist with new device installations and work with engineers to resolve complex technical problems. Customer Experience: Ensure a smooth in-life service experience, from order entry to operational service, focusing on customer satisfaction. Network Performance: Monitor 24/7 network performance, resolving issues that cause outages or impact KPIs. Metrics & Leadership: Oversee customer experience metrics and contribute to effective management, leadership, and rota scheduling. Skills and Experience Required: Strong technical fault coordination experience and understanding of IT/communication systems. A team player with a flexible attitude and a proactive approach to problem-solving. Customer-focused with experience in managing both internal and external stakeholders. Proficient with Microsoft Office suite (Outlook, Word, Excel, PowerPoint). Previous experience working with Salesforce or similar ticketing systems is an advantage. What's on Offer: 6-month contract inside IR35 Competitive day rate A dynamic working environment with a mix of onsite (3 days) and remote (2 days) work If you're ready to take on a challenging role in a fast-paced environment, we want to hear from you To speak to a recruitment expert please contact MoreInformation
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Senior IT Service Desk Analyst
3 days ago
Sheffield, United Kingdom British Business Bank Full time**Senior IT Service Desk Analyst** Location: Sheffield Contract: Permanent Hours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri) **Salary**: Up to £45,000 Benefits package: 30 days annual leave plus bank holidays, opportunity to buy and sell holiday 15% employer pension contribution Flexible working, cycle to work scheme,...
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Sheffield, United Kingdom South Yorkshire Police Full timeA regional law enforcement agency is looking for a Service Delivery Analyst to support its IT Service Desk in Sheffield and Hull. This role emphasizes delivering excellent customer service and handling all IT-related queries from users. Candidates should possess IT Service Desk experience and strong communication skills. The position offers a competitive...
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Service Delivery Analyst
1 day ago
Sheffield, United Kingdom South Yorkshire Police Full timeJob Title: Service Delivery Analyst (Service Desk) Department: Information Systems Salary: £28,914 - £31,749 Location: Moss Way, Sheffield, South Yorkshire or Melton Police Building, Hull, Humberside Contract type: Permanent, Full‑time, 37 hours per week Job Summary We have an exciting opportunity for a Service Delivery Analyst to work on our internal IS...
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1st Line Service Desk Analyst
5 days ago
Sheffield, Sheffield, United Kingdom Fruition Group Full time £32,000 - £40,000 per yearJob Title: 1st Line Service Desk AnalystLocation: Doncaster - on site 5x per weekSalary: £200 Inside IR35Duration: 6 months with chance of extensionWhy Apply?This contract role is ideal for a Service Desk Analyst who thrives in a fast paced environment and enjoys being the first point of contact for end user support. You'll play a key role in maintaining...
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IT Service Desk Analyst
2 weeks ago
Sheffield S XH, United Kingdom Exemplar Health Care Full time £32,500 per yearIT Service Desk AnalystExemplar Health Care Support Centre, SheffieldPosition: IT Service Desk Analyst (1st line)Location: 17 Europa View, Sheffield, S9 1XHContract type: Permanent, full timeRate: £26,500 per annumThis is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing organisation.As...
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Service Desk Manager
3 days ago
Sheffield, United Kingdom ITECCO Full timeSERVICE DESK MANAGER - £300-£350/DAY - 6+ MONTH CONTRACT - INSIDE IR35?????? Are you immediately available and have experience in the following??? - Previous experience of managing a Service Desk environment. - Previous Team Leadership/Management experience - Understanding of ITIL principles. - Experience of ITSM/Service Desk Tools. - Basic knowledge of...
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IT Support Analyst/Service Desk
3 days ago
Sheffield, United Kingdom Certara Full timeCertara accelerates medicines using proprietary biosimulation software, technology, and services to transform traditional drug discovery and development. Its clients include more than 2,000 biopharmaceutical companies, academic institutions and regulatory agencies across 62 countries . As an IT End User Support Analyst - Level 2 with Certara, you are part...
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ICT Service Desk Analyst
2 weeks ago
Sheffield, Sheffield, United Kingdom South Yorkshire Housing Association Full time £20,000 - £30,000 per yearSheffield, S1 4EB£26,176 - £26,733 per annumPermanent, Full Time (37 hours per week)We have an exciting opportunity for a Service Desk Analyst to join our IT Service Desk Team at our Rockingham Street office. We are a forward thinking, values driven housing association that puts people first.As our new Service Desk Analyst, you'll play a key role in...
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Service Delivery Analyst
3 days ago
Sheffield, United Kingdom Adecco Full timeWe have a new exciting role become available for a Service Delivery Analyst to work for South Yorkshire Police out of their Moss Way Police Station in Sheffield. This role will be working 37 hours a week and will be hybrid working (Not fully remote) PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK FOR AT LEAST 3 YEARS AT THE...
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CRP - IT Service Desk Analyst L2
3 days ago
Sheffield, United Kingdom Certara Full timeOverview About Certara: Certara accelerates medicines using proprietary biosimulation software, technology, and services to transform traditional drug discovery and development. Its clients include more than 2,000 biopharmaceutical companies, academic institutions and regulatory agencies across 62 countries. As an IT End User Support Analyst – Level 2 with...