IT Service Desk Analyst
2 weeks ago
IT Service Desk Analyst
Exemplar Health Care Support Centre, Sheffield
Position: IT Service Desk Analyst (1st line)
Location: 17 Europa View, Sheffield, S9 1XH
Contract type: Permanent, full time
Rate: £26,500 per annum
This is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing organisation.
As a 1st Line Service Desk Analyst, you are the first point of contact for users needing technical support. Your role involves answering calls, emails and tickets, logging incidents accurately and providing initial troubleshooting for hardware, software and network issues. You will resolve common problems or escalate more complex issues to senior teams when needed. Excellent communication and customer service skills are essential.
About Exemplar Health Care
Exemplar Health Care is one of the country's leading nursing care providers for adults living with complex needs. We have 50+ care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities. As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress
About the role
- Act as the first point of contact for all IT support queries
- Answer calls, emails and self-service tickets promptly
- Log and categorise incidents and service requests accurately
- Provide first-line troubleshooting for hardware, software and network issues
- Guide users through solutions in a clear and friendly manner
- Escalate complex or unresolved issues to second-line support
- Maintain detailed and accurate records in the ticketing system
- Set up and configure new user accounts, equipment and basic software
- Support password resets and access requests
About you
- proven 1st line Service Desk support (min 2 years)
- Supporting Windows 11 and Microsoft 365
- excellent customer service skills
- knowledge of Windows Server Operating Systems (2016, 2019)
- strong work ethic and self-motivation with the ability to work under pressure
- knowledge of networking technologies TCP/IP, DNS, LAN, WAN, DHCP
- Active Directory
- iPhones
Desirable systems experience:
- Intune
- iOS / iPad
- SolarWinds Service Desk
- Sophos
- Draytek
- Barracuda
- Datto
- Mac OS experience
- Manage Engine- Exchange Plus and AD Manager Plus
Qualifications
- GCSE'S at Grade C or above in English & Mathematics or equivalent
- Industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification
- ITIL Foundation Qualification (desirable).
What we offer
We offer great rewards and perks including:
- excellent supervision, peer support, learning opportunities and career prospects
- retail and lifestyle discounts
- free DBS check
- 24/7 counselling and support
- 25 days annual leave allowance plus bank holidays
- Blue Light Card eligibility.
How to apply
Sound good? We'd love to hear from you. Click the button to 'APPLY NOW'.
For an informal chat about joining us, please contact our Talent Specialist Recruiter Lisandra Ferreira on
-
Senior IT Service Desk Analyst
4 days ago
Sheffield, United Kingdom British Business Bank Full time**Senior IT Service Desk Analyst** Location: Sheffield Contract: Permanent Hours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri) **Salary**: Up to £45,000 Benefits package: 30 days annual leave plus bank holidays, opportunity to buy and sell holiday 15% employer pension contribution Flexible working, cycle to work scheme,...
-
Service Desk Delivery Analyst – IT Support
2 days ago
Sheffield, United Kingdom South Yorkshire Police Full timeA regional law enforcement agency is looking for a Service Delivery Analyst to support its IT Service Desk in Sheffield and Hull. This role emphasizes delivering excellent customer service and handling all IT-related queries from users. Candidates should possess IT Service Desk experience and strong communication skills. The position offers a competitive...
-
Service Delivery Analyst
2 days ago
Sheffield, United Kingdom South Yorkshire Police Full timeJob Title: Service Delivery Analyst (Service Desk) Department: Information Systems Salary: £28,914 - £31,749 Location: Moss Way, Sheffield, South Yorkshire or Melton Police Building, Hull, Humberside Contract type: Permanent, Full‑time, 37 hours per week Job Summary We have an exciting opportunity for a Service Delivery Analyst to work on our internal IS...
-
I.T. - IT Service Desk Analyst
2 weeks ago
Killamarsh S BA, United Kingdom Doncasters Full time £25,000 - £40,000 per yearAre you an IT Service Desk Analyst looking for your next opportunity?At Doncasters we have an exciting opportunity for an IT Service Desk Analyst to join our team at Ross and Catherall based in SheffieldWhy join us?Did you know that every time you take a flight, drive somewhere, or switch on a light, there's a chance Doncasters played a part in making that...
-
1st Line Service Desk Analyst
6 days ago
Sheffield, Sheffield, United Kingdom Fruition Group Full time £32,000 - £40,000 per yearJob Title: 1st Line Service Desk AnalystLocation: Doncaster - on site 5x per weekSalary: £200 Inside IR35Duration: 6 months with chance of extensionWhy Apply?This contract role is ideal for a Service Desk Analyst who thrives in a fast paced environment and enjoys being the first point of contact for end user support. You'll play a key role in maintaining...
-
Service Desk Manager
4 days ago
Sheffield, United Kingdom ITECCO Full timeSERVICE DESK MANAGER - £300-£350/DAY - 6+ MONTH CONTRACT - INSIDE IR35?????? Are you immediately available and have experience in the following??? - Previous experience of managing a Service Desk environment. - Previous Team Leadership/Management experience - Understanding of ITIL principles. - Experience of ITSM/Service Desk Tools. - Basic knowledge of...
-
IT Support Analyst/Service Desk
3 days ago
Sheffield, United Kingdom Certara Full timeCertara accelerates medicines using proprietary biosimulation software, technology, and services to transform traditional drug discovery and development. Its clients include more than 2,000 biopharmaceutical companies, academic institutions and regulatory agencies across 62 countries . As an IT End User Support Analyst - Level 2 with Certara, you are part...
-
ICT Service Desk Analyst
2 weeks ago
Sheffield, Sheffield, United Kingdom South Yorkshire Housing Association Full time £20,000 - £30,000 per yearSheffield, S1 4EB£26,176 - £26,733 per annumPermanent, Full Time (37 hours per week)We have an exciting opportunity for a Service Desk Analyst to join our IT Service Desk Team at our Rockingham Street office. We are a forward thinking, values driven housing association that puts people first.As our new Service Desk Analyst, you'll play a key role in...
-
Service Desk Analyst
1 week ago
Barnsley S FG, United Kingdom NHS Blood and Transplant Full time £25,000 - £40,000 per yearService Desk AnalystThis vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work.Job SummaryThe role is first / second line IT support, and you will log incidents, agree priorities and utilise remote support to resolve up to 80% of issues at point of contact.You will be involved in many...
-
Service Delivery Analyst
4 days ago
Sheffield, United Kingdom Adecco Full timeWe have a new exciting role become available for a Service Delivery Analyst to work for South Yorkshire Police out of their Moss Way Police Station in Sheffield. This role will be working 37 hours a week and will be hybrid working (Not fully remote) PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK FOR AT LEAST 3 YEARS AT THE...