Service Desk Administrator

5 days ago

Sheffield, United Kingdom Concept Resourcing Full time

Service Desk Administrator

Hybrid - 2 days on site, South Yorkshire

Up to £20,000 DOE + benefits

Concept Resourcing are looking for a Service Desk Administrator on behalf of their client who provide multi-site network deployments. You will be working for a company who put Health and Safety at the forefront of everything they do, their ongoing commitment winning them prestigious awards for accident prevention.

As the Service Desk Administrator you will primarily offer day to day operational support within the Data and IT projects team delivering the service desk contracts. The Administrator will be expected to work in a fast-paced environment and will be responsible for supporting the Service Desk Coordinator, ensuring calls are assigned and dealt with in a professional and timely manner meeting customer expected SLA's within budget.
- Triage and log ticket requests, inputting details into an in-house system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLAs)
- Sort and dispatch calls to engineers based on the correct skills sets, location and service delivery arrangements
- Meet SLA targets and respond to customer demands
- Raise purchase requisitions to the value not exceeding agreed limits
- Reporting and communication management with the collation of accurate and punctual regular reports as required to meet the expected customer SLAs, inputting of customer billing information, ensure team are kept abreast of any updates and changes to service requests
- Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints
- Work with the Service Desk Manager and HSQE department to comply with company procedures to ensure that all risks relating to health and safety matters are effectively managed.
- Stock management ensuring customer stock and any associated materials required for the service request are delivered to a safe point of contact
- Previous administration experience, ideally within a similar role.
- Fantastic customer focus, with the ability to resolve customer queries.
- The ability to work effectively under pressure in a deadline driven environment.
- Ability to produce documents to a high specification.
- Strong organisational skills and attention to detail.
- The ability to handle multiple priorities with a structure approach.
- Have the desire to learn, within a driven environment.
- Experience in using Microsoft Office Package

For more information and to apply, click APPLY and a member of the team will be in touch.

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