Policy Operations Specialist, Prime Video Trust
7 days ago
DESCRIPTION
Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.
We are seeking an innovative Content Policy Operations Specialist to support the Prime Video Trust & Safety Operations team in protecting customers from copyright-infringing content and demonstrating sound judgment in account enforcement. Prime Video Trust & Safety programs aim to create a globally trusted customer experience by ensuring Prime Video provides content that customers love and trust, along with accurate, meaningful, and complete information to empower customers to make informed viewing choices for themselves and their children.
We are looking for a Content Policy Operations Specialist to protect customers from content-related risks and lead projects to enhance efficiency. This role involves managing day-to-day issues while also strategizing on long-term, program-wide initiatives.
Please note that this is a London office-based role.
Key job responsibilities
- Conduct manual reviews of global content policy compliance operations.
- Make high-judgment decisions on compliance actions.
- Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate.
- Develop and maintain standard operating procedures by coordinating with Policy, Operations and Program teams.
- Document comprehensive content investigations reports.
- Help drive critical decisions by building dashboards/reports, analyzing metrics, and surfacing insights to improve efficiency.
- Participate in ad-hoc projects/assignments as necessary.
BASIC QUALIFICATIONS
- Experience in Trust and Safety operations, program, law, risk management, investigations, content compliance, or content ratings
- Experience in Intermediate Excel (VLOOKUP/Pivot/Data Validation)
PREFERRED QUALIFICATIONS
- Strong collaboration skills. Proven ability to work across functions and across marketplaces to influence senior leaders
- Intermediate SQL skills
- Experience in threat intelligence research, such as investigating, researching, or analyzing current trends, news, and historical events
- Experience in technical or policy writing
- Experience in policy compliance
- Ability to identify and solve ambiguous problems; identifying customer needs and inventing new and efficient ways to meet those needs
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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