Escalations Specialist, Prime Video Trust
7 days ago
DESCRIPTION
Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Content Compliance and Quality is an essential component of Prime Video Trust & Safety charter.
We are seeking an innovative and analytical Escalations Specialist to support the Prime Video Trust & Safety Operations to define and manage metrics, create content compliance processes, build mechanisms across Operations, Policy, and Business, and reduce risk across current processes. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.
This is an opportunity to transform reactive management into a proactive risk prevention program through vision implementation and hands-on management skills. This role will have wide influence across teams to positively impact customer trust.
Key job responsibilities
- Oversee escalation intake, tracking, and performance against SLAs
- Conduct quality assurance reviews and root cause analysis on complex cases
- Leverage analytics and reports to conduct weekly performance reviews, trend analysis, and identify risks, trends, and opportunities for process improvement
- Present weekly updates to leadership through the Weekly Business Review, highlighting key metrics, variances, and opportunities
- Develop and implement preventative actions to mitigate recurrence of issues
- Drive effective internal communication through narrative reports and presentation of analytical findings in review forums
- Collaborate across business units to influence policies that will prevent escalations
BASIC QUALIFICATIONS
- Experience in program management, end to end delivery, root cause analysis, and communicating results to senior leadership
- Experience working in relevant industries such as law, risk management, investigations, trust & safety
- Knowledge of risk management frameworks such as risk analysis, risk assessment and governance practices
- Experience with project management practices like tracking tasks, milestones and deliverables
- Experience investigating issues, providing data-driven insights and developing mitigation plans
PREFERRED QUALIFICATIONS
- Knowledge of regulatory environments like privacy, safety and content regulation.
- Education or certification background such as; Six Sigma, Lean Techniques, or Project Management Professional (PMP)
- Experience liaising with cross-functional/regional stakeholders. Ability to foster collaboration.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Job details
- GBR, London
- Prime Video
- Project/Program/Product Management-Non-Tech
-
London, United Kingdom Amazon Full timeDESCRIPTION Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of...
-
London, United Kingdom Amazon Digital UK Limited Full timeBachelor's degree or equivalent - Experience in Trust and Safety operations, program, law, risk management, investigations, content compliance, or content ratings Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon...
-
Content Compliance Specialist
2 weeks ago
London, United Kingdom Amazon.com Full timeDESCRIPTION Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of...
-
London, Greater London, United Kingdom Prime Video & Amazon MGM Studios Full time £200,000 - £250,000 per yearDescriptionWe're inventing a customer-centric future that's significantly better than traditional Streaming, Pay Per View and Cable TV. Where customers can stream video content such as Movies, TV shows, Live sports, local programming and hundreds of add-on channels such as Apple TV+ and HBO max, anytime anywhere. All on their terms instead of having to...
-
London, United Kingdom Amazon Full timeDESCRIPTION Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of...
-
Content Compliance Specialist
7 days ago
London, United Kingdom Amazon Digital UK Limited Full timeBachelor's degree or equivalent - Experience in Trust and Safety operations, program, law, risk management, investigations, content compliance, or content ratings. - Fluency in Turkish and English. Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next...
-
London, Greater London, United Kingdom Prime Video & Amazon MGM Studios Full time £60,000 - £100,000 per yearDescriptionDo you want to help inform the future of Prime Video Channels? We seek a Business Intelligence Engineer to focus on building world class processes around designing, collecting, organizing, and presenting data for our subscription business.As a BI Engineer working on the PV Growth and Commerce Analytics team, you will be working closely with...
-
London, United Kingdom Amazon Full timePrime Video offers customers the greatest choice in what to watch including Amazon Original hits like The Boys and The Marvelous Mrs. Maisel 3P Channel subscriptions like Showtime and AMC live events like Thursday Night Football games and a large catalog of transactional (rent or buy) content (TVOD). The Prime Video team comprises individuals who are all...
-
Sr. Sdm, Availability Eng, Prime Video
7 days ago
London, United Kingdom Amazon.com Full timeDESCRIPTION Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what...
-
Central Ops Specialist, Prime Video
2 weeks ago
London, United Kingdom Amazon Digital UK Limited Full timeExcel Proficiency - Operations Background - Excellent communication skills and the ability to work effectively in a team environment. - Proven track record of problem-solving and process improvement. Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to...
