Central Ops Specialist, Prime Video
2 weeks ago
Excel Proficiency
- Operations Background
- Excellent communication skills and the ability to work effectively in a team environment.
- Proven track record of problem-solving and process improvement.
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do.
As part of our efforts to enhance the customer experience, the Central Operations team is seeking highly skilled, customer-focused, motivated, and creative individuals to join our team as Central Operations Specialists. We are looking for people who are passionate about driving operational excellence through meticulous pre-launch checks, effective problem-solving, and continuous process optimization. This role is essential in maintaining the quality and reliability of content delivery to Prime Video customers.
This role aims to go beyond just daily operations, by diving deep into identified problems, exploring long-term and fundamental solutions, and collaborating with relevant departments to resolve issues, including Tech and Partner operations teams. We are seeking individuals with a timely and thorough investigative approach who always strive for the best.
Key job responsibilities
- Conduct pre-launch checks of high-value content, utilizing cutting-edge automation tools to ensure accuracy and efficiency.
- Perform Root Cause Analyses (RCAs) to identify and address operational issues, preventing their recurrence.
- Dynamically update and refine Standard Operating Procedures (SOPs) in response to new insights and technologies, maintaining operational agility.
- Collaborate with cross-functional teams to enhance operational workflows and customer experience.
A day in the life
Focus is on the rigorous day-to-day operations, including continuous process checks and improvement initiatives. Drive innovation in publishing capabilities by influencing and partnering with engineering and tech teams. Work effectively in a team environment and cross-functionally with Prime Video Catalog technology teams, engineers, Studio Productions, Analytics, Product, and Video Content Services teams.
About the team
Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.
- Knowledge of Lean principles and DMAIC methodology
- Experience with digital content delivery systems and workflows
- Experience in MS Access and SQL
- Familiarity with automation tools and methodologies
- A passion for technology and innovation, with a continuous learning mindset.
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