Sr. Quality Auditor, Content Ratings, Prime Video Trust
7 days ago
DESCRIPTION
Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.
We are seeking an innovative Sr. Quality Auditor, Content Ratings to support the Prime Video (PV) Trust & Safety (T&S) Operations team to protect customers from non-compliant and ensure high quality moderation review of content across Prime Video. This includes: review of video assets, identifying non-compliant content against the content compliance policy, working closely with video editorial teams, root cause identification for content escalations and conducting regular audits of our video catalog. You will also need to work across Amazon Video global teams including business, content acquisition, program and policy team, to prioritize and launch the workflows which support compliance reviews.
Key job responsibilities
- Conduct high quality manual reviews of local content policy related workflows specializing in global marketplaces.
- Make high judgement decisions on compliance actions.
- Document incidents and generate quality reports on audit activities.
- Collaborate with cross-functional teams to ensure a cohesive customer experience.
- Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate.
- Contribute to maintaining standard operating procedures by coordinating with Policy, Operations and Program teams.
- Help drive critical decisions by building dashboards/reports, analyzing metrics, and surfacing insights to improve efficiency.
- Participate in ad-hoc projects/assignments as necessary.
- Preemptively identify violation of compliance policy, brand risks, government and regulatory policy and potential legal violations.
BASIC QUALIFICATIONS
- Experience working in relevant industries such as Trust and Safety Operations, Content Ratings, or Content Classification.
- Ability to meet deadlines, and operate both strategically and tactically in a fast-paced environment
PREFERRED QUALIFICATIONS
- Experience in audit mechanism
- Experience in researching, or analyzing current trends, news, and historical events.
- Excellent general knowledge and know-how of global political, religious and social-cultural topics.
- Proven ability to work across functions and across marketplaces to influence senior leaders
- Ability to identify and solve ambiguous problems; identifying customer needs and inventing new and efficient ways to meet those needs
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
-
Content Compliance Specialist
2 weeks ago
London, United Kingdom Amazon.com Full timeDESCRIPTION Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of...
-
Escalations Specialist, Prime Video Trust
7 days ago
London, United Kingdom Amazon.com Full timeDESCRIPTION Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Content Compliance and Quality is an essential component of Prime Video Trust & Safety charter. We are seeking an innovative and analytical...
-
London, United Kingdom Amazon Digital UK Limited Full timeExperience working in relevant industries such as Trust and Safety Operations, Content Ratings, or Content Classification. - Experience in working in conjunction with the BBFC - Experience with BBFC classification. - Experience in audit mechanism - Experience in researching, or analyzing current trends, news, and historical events. - Excellent general...
-
London, United Kingdom Amazon Full timeDESCRIPTION Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of...
-
Sr. Product Manager
2 weeks ago
London, Greater London, United Kingdom Prime Video & Amazon MGM Studios Full time £90,000 - £120,000 per yearDescriptionCome build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they...
-
London, United Kingdom Amazon Digital UK Limited Full timeBachelor's degree or equivalent - Experience in Trust and Safety operations, program, law, risk management, investigations, content compliance, or content ratings Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon...
-
London, Greater London, United Kingdom Prime Video & Amazon MGM Studios Full time £200,000 - £250,000 per yearDescriptionWe're inventing a customer-centric future that's significantly better than traditional Streaming, Pay Per View and Cable TV. Where customers can stream video content such as Movies, TV shows, Live sports, local programming and hundreds of add-on channels such as Apple TV+ and HBO max, anytime anywhere. All on their terms instead of having to...
-
London, United Kingdom Amazon Full timeCome build the future of entertainment with us. Are you interested in shaping the future of movies and television Do you want to define the next generation of how and what Amazon customers are watchingPrime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to...
-
Content Compliance Specialist
7 days ago
London, United Kingdom Amazon Digital UK Limited Full timeBachelor's degree or equivalent - Experience in Trust and Safety operations, program, law, risk management, investigations, content compliance, or content ratings. - Fluency in Turkish and English. Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next...
-
London, United Kingdom Amazon Full timeCome build the future of entertainment with us. Are you interested in shaping the future of movies and television Do you want to define the next generation of how and what Amazon customers are watchingPrime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to...
