Operational Resilience Technology Lead

7 days ago

Birmingham, United Kingdom HSBC Global Services Limited Full time

**Role Purpose**

The HBEU Operational Resilience team (c.30 FTEs) supports nine markets in meeting local and global resilience requirements, sharing insights, driving efficiencies, testing resilience, and ensuring consistent standards across HBEU.
Reporting to the Head of Operational Resilience, this role oversees the resilience of IT assets supporting HBEU’s Important Business Services (IBSs) and Important Group Business Services (IGBS), working with Business Service Owners and Technology teams to assess and coordinate resilience efforts.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

- Review technology service dependencies with business owners and the resilience team.
- Conduct resilience assessments, track risks, and drive their resolution with technology teams.
- Identify and report common technology risks to governance committees.
- Support technology business leads with prioritisation, deliverable design, and programme impact advice.
- Act as a liaison between technology leads and business owners to deliver resilience improvements.
- Share updates on technology asset and service performance.
- Support technology resilience testing and capture lessons learned.
- Maintain and report the technology resilience profile across HBEU.

To be successful in this role you should meet the following requirements:

- Experience managing IT infrastructure (servers, networks, databases, cloud services).
- Familiarity with platforms, system architecture, disaster recovery planning and their impact on resilience
- Strong understanding of Operational Resilience, IT Risk, and Business Continuity standards.
- Knowledge of IT process mapping. threat detection and patch management.
- Ability to distil complex information into clear, actionable insights.
- Strong communication skills, with the ability to engage at all levels.

This role is based in Birmingham, Leeds, Sheffield, Chester, Manchester, Edinburgh Hybrid.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Telephone: +44 207 832 8500

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