Head of Technical Program Management

**Summary**

Summary

As a Head of Technical Program Management you will drive the execution of product solutions within M&S owning supplier delivery where applicable.

As the Head of Technology Delivery for Financial Services Transformation at M&S, you will lead the programme delivery to redefine our technology landscape to meet M&S Bank’s growth plans and contractual obligations. This role is integral to delivering innovative solutions that drive the transformation of M&S Bank, ensuring they are resilient, scalable, and future-proof. You will orchestrate the end-to-end delivery of innovative platforms and systems that enhance operational efficiency, regulatory compliance, and customer experience. With a keen eye on emerging technologies and industry trends, you will guide cross-functional teams to implement a technology strategy that supports our business goals.
**All the details**

What’s in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

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**What you'll do**

The Head of Technical Program Management is the glue of engineering, product and business strategies - owning Programmes of work of significant visibility and complexity with broad cross-organisational and/or deep architectural impact. You are accountable for end-to-end technical delivery and performance across domains within the organisation and external suppliers, utilising your expertise in handling constraints, improving quality or removing blockers.

The mission is to harness agile ways of working and embed our strategic ambitions to successfully deliver sophisticated change at scale. The key to the success of this role is simplifying the complex processes into simple, straightforward solutions and building positive, trusting relationships through consistent delivery of solutions and effective communication in-line with the M&S Way.

More specifically, the Head of Technical Program role is the embodiment of ‘own it, and get it done’ with key responsibilities as follows:

- Plan, own and deliver highly complex and multi-disciplinary initiatives, collaborating with senior leaders to align strategic goals and drive a customer first mind-set in Technology
- Creates roadmaps and objectives and key results alongside the Head of Product & Head of Engineering to ensure alignment to strategic ambitions for M&S including the Technology Strategy
- Facilitate continuous refinement and prioritisation of initiatives working alongside Product, Engineering and Business leaders
- Drive data driven decisions through metrics and regular reporting to provide visibility creating a culture of transparency
- Develop trusted relationships with partners across business areas using deep and relevant technology experience to simplify complex technology issues
- Job knowledge - specialist skills, experiences, qualifications, specific systems or practices relevant to the role, latest function specific knowledge
- Business knowledge - level of commercial awareness, economic, commercial, political experience, industry specific knowledge to differentiate M&S from competitors
- Problem solving - analytical skills, ability to direct, lead and deliver solutions that go beyond existing ways of doing things - People & Leadership skills - communications, leadership and talent development skills.

**Who you are**
- Extensive experience delivering large-scale initiatives across multiple product functions and domains
- Excellent interpersonal skills, proactive can do demeanour and ability to communicate effectively wi