Head of Technical Program Management

Job DescriptionWhile professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.What's in it for youBeing a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.Here are some of the benefits we offer that make working for M&S just that little bit more special...After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.Competitive holiday entitlement with the potential to buy extra holiday daysDiscretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.A generous Defined Contribution Pension Scheme and Life Assurance.A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.#LI-ZF1#Hybridrole#LI-HybridWhat you'll doWhat you’ll doThe Head of Technical Program Management is the glue of engineering, product and business strategies - owning Programmes of work of significant visibility and complexity with broad cross‑organisational and/or deep architectural impact. You are accountable for end‑to‑end technical delivery and performance across domains within the organisation and external suppliers, utilising your expertise in handling constraints, improving quality or removing blockers.The mission is to harness agile ways of working and embed our strategic ambitions to successfully deliver sophisticated change at scale. The key to the success of this role is simplifying the complex processes into simple, straightforward solutions and building positive, trusting relationships through consistent delivery of solutions and effective communication in‑line with the M&S Way.More specifically, the Head of Technical Program role is the embodiment of 'own it, and get it done' with key responsibilities as follows:Plan, own and deliver highly complex and multi‑disciplinary initiatives, collaborating with senior leaders to align strategic goals and drive a customer first mind‑set in TechnologyCreates roadmaps and objectives and key results alongside the Head of Product & Head of Engineering to ensure alignment to strategic ambitions for M&S including the Technology StrategyFacilitate continuous refinement and prioritisation of initiatives working alongside Product, Engineering and Business leadersDrive data‑driven decisions through metrics and regular reporting to provide visibility creating a culture of transparencyDevelop trusted relationships with partners across business areas using deep and relevant technology experience to simplify sophisticated technology issuesManage and maintain executive relationships with vendors and other external partners to ensure successful delivery of outcomes through innovation and thought leadershipBuild a culture of trust and transparency with internal and external customers, domains and teamsOwn and drive domain health, security and stability through the DevOps culture and processEstablish empowered, accountable impactful teams through coaching and mentoring. Operate as a servant leader to create a culture of continuous improvement demonstrating external findingsAccountable for the technology budget and driving value for money in the hardest working, most efficient wayEducate partners across the business to understand and enable product ways of workingProactively evaluate industry, technology and delivery trends to demonstrate external findings and drive improvements internallyEnsure the health and existence of the TPM community while contributing through sharing lessons learnt and driving consistency across the organisationActively contribute to learn and grow within the TPM CommunityWho you areExtensive experience delivering large‑scale initiatives across multiple product functions and domainsExcellent interpersonal skills, proactive can‑do demeanour and ability to communicate effectively with both technical and non‑technical individuals including director levelTrack record of providing Technical leadership across domains, product groups and Program management during all phases of software development from ideation to realising value, demonstrating critical thinking and thought leadershipStrong solid understanding/experience of Agile/Scaled Agile practices including Scrum, Kanban and DevOpsHighly diligent professional with excellent leadership and coaching skills in lean agile practicesExperience in defining and handling key achievements and outcome‑led Product/Program deliveryStrong financial and commercial foresight including experience leading budgets and being responsible for contractual negotiationsDesirableExperience in multiple Agile Project/Portfolio Management tools e.g. Jira, Experience using facilitation techniques,Thinking techniques, coaching and learning frameworksExperience of engineering practices like BDD, XP and Agile Testing, Continuous Integration and Continuous deliveryPrior experience working in the Retail IndustryProject Management, Agile or Scaled Agile certificationStrong facilitation skills to articulate clear outputs, drive teams or individuals towards specific desirable outcomesEvidence of creating a culture of continuous learning and improvementEveryone’s welcomeWe are ambitious about the future of retail. We're redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. xpwpeyx If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process#J-18808-Ljbffr