Client Services Specialist

5 days ago

London, United Kingdom Brookson Ltd Full time

Job Advert

**Are you passionate about providing exceptional customer service and dedicated to ensuring that every client's needs are not only met but exceeded? If so, we have an exciting opportunity for you**

Brookson, renowned for its exceptional services for over 25 years, has been acquired by People2.0, the world's leading enabler of global, flexible, and remote work arrangements. Together, we offer a unique career opportunity where you can benefit from Brookson's expertise and People2.0's global reach. Explore our job openings and be part of this innovative approach to shaping the future of business.

We are excited to introduce a new opportunity for the position of Client Services Specialist.

This role offers flexibility, allowing you to work in a hybrid capacity, from one of our UK office locations, including London, Warrington, Coventry, or Bournemouth.

**Your role as a Client Services Specialist**

The Client Service Specialist is responsible for the day-to-day operations and support of EOR (Employer of Record) workers across EMEA with a focus on delivering an excellent customer experience. Your primary responsibilities include:

- Be the first point of contact for clients, helping with their initial needs and directing other enquiries to the right team members.
- Talk to clients to fully grasp what they need now and in the future.
- Stay in touch with clients regularly to build and maintain good relationships.
- Keep an eye on client satisfaction and share feedback with the relevant teams to make things better.
- You will be responsible for creating price quotes and engaging in negotiations with clients. This will involve close collaboration with our contracts team.

**What are the qualities that can help you thrive as a Client Services Specialist?**
- Effective communication skills, both verbal and written, are a must.
- Comfortable with meeting and exceeding KPIs and targets.
- Proven experience in meeting deadlines and SLAs (Service Level Agreements).
- Exceptional attention to detail is essential.
- Proficient in Microsoft Office, especially Excel and PowerPoint.
- Familiarity with Dynamics software is a valuable advantage, but not essential.

**In Return for joining us as a Client Services Specialist**

At People2.0, we are dedicated to ensuring that every member of our team feels valued and a sense of belonging. That's why we provide an array of benefits, along with our internal commitment to all our colleagues.
- Salary from £24,000, depending on experience
- Flexible working
- 5% company pension contribution after 3 months
- 25 days’ annual leave, plus bank holidays
- Access to private medical insurance

**Next Steps**

If you're excited about the opportunity to join our team and believe you have what it takes to excel in this role, we want to hear from you

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