Client Service Specialist

3 days ago

London, United Kingdom Edhec Business School Full time

**Job Title: Client Service Specialist**

**Location**: Based in the London office.

**About us**:
EDHEC is looking for a mid-senior executive to join a team working on private investments with the mission to engage the investment community worldwide and increase the impact of EDHEC research amongst market participants and their relationship with EDHEC.

**Objectives**
- Supporting the Head of Business in ensuring high levels of client satisfaction and success in day-to-day operations
- Conduct regular account management responsibilities. Responding to client queries in a timely manner, broadening use case at each client account to ensure longevity and retention
- Conduct product training sessions and use case demonstrations with clients
- Update FAQs and other collateral that serve to educate users on our data/methodology
- Work closely with the client services team in actively monitoring each account, especially those clients at risk, formulating and seeing through strategies to mitigate account terminations or client dissatisfaction
- Manage broad client communication regarding new product launches, platform changes, subscriber notices
- Collaborate with the sales team to generate cross-selling opportunities

**Requirements**:

- At least 3-5 years of experience in the finance industry either in an account management or market research role
- Subject matter knowledge within the overall finance, preferably in private equity
- Experience producing written reports for wide public use and presenting to senior management and to external parties
- Experience in relationship-building, value proposition, engaging with industry stakeholders in a meaningful and goal-oriented way in order to meet business objectives
- Excellent Microsoft Excel and PowerPoint skillsExperience with Salesforce preferable

**Competencies**
- A self-starter, able to work independently and within a team
- A confident and strong communicator, able to conduct high-level conversations/engagements with senior industry stakeholders. Public speaking experience preferred but not compulsory
- The ability to demonstrate flexibility, adaptability to different workflows and processes
- Responsiveness and work efficiency - the ability to deliver on time to deadlines
- Operational efficiency - the ability and drive to manage disparate workflos
- Project management - the ability to plan and manage complexity, running several projects at the same time & see it to fruition

The legal right to live and work within the United Kingdom.

Attractive salary and bonus, healthcare and pension plan coverage.

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