Team Administrator

Hounslow and Richmond Community Healthcare NHS Trust (HRCH) provide a wide range of healthcare services for the population of London Borough of Richmond upon Thames.

This post will be based with the Richmond Response and Rehabilitation Team (RRRT) which operates Monday to Sunday from 8.00 AM until 8.00 PM. The team consists of Registered Nurses, Occupational Therapists, Physiotherapists, Therapy Assistants, Social Workers, Social Care Assistants and Business Support staff.

RRRT provide hospital discharge, urgent care response and community rehabilitation service for people who need short-term, intensive support following a period of illness or disability or following discharge from hospital. The service is provided from a few days to a few weeks depending on individual goals.

This is a very busy department and you will be the first point of contact for patient and staff alike. The role will involve handling high call volumes, processing referrals, booking appointments, conducting patient surveys and meeting the demands of the service.

You will need to be organised, able to multi-task, a logical thinker, enthusiastic and highly motivated. You will need to possess keen attention to detail and excellent communication skills as you will be expected to communicate effectively with a variety of different stakeholders.

The Richmond Response and Rehabilitation Team is a unique and exciting service. We provide a hospital discharge, urgent care response and community rehabilitation service for people who need short-term, intensive support following a period of illness or disability or following discharge from hospital. The service is provided from a few days to a few weeks depending on individual goals.

The service opening hours are 8.00 AM - 8.00 PM from Monday - Sunday.

**. KEY RESPONSIBILITIES**:
**Patient Administration**:
1. Ensure that patient demographic details are up to date and accurate on both electronic patient management systems (i.e. SystemOne and Mosiac).
2. To accurately input referrals onto both electronic patient management systems (i.e. SystemOne and Mosiac) via Assessment and Discharge Notices and progress these to the appropriate waiting list(s) for triage.
3. To complete discharge follow up’s identified by triage i.e. telephone hospitals to confirm patients are to be discharged and, where so, ensure package of care has been put in place to support them on discharge.
4. Ensure patient allocations / appointments are arranged and booked accurately and in a timely manner.
5. To maintain SystemOne in terms of waiting lists and discharges i.e. ensure that all patients are discharged in a timely manner once the care package has been completed.
6. To complete patient telephone surveys each month.
7. To answer telephones in line with departmental policies and procedures, dealing with the query, passing the call on as necessary to the relevant staff member or taking messages as appropriate.

**Operational**:
1. Provide a comprehensive clerical support to all professionals based in the department in line with administrative procedures.
1. Sort and re-direct incoming post and sort outgoing post as required.
1. Monitor the replenishment of stock levels.
1. To act as a liaison point for maintenance requests to the Estates Department and outside contract services.
2. To communicate with other professionals to ensure all contact information is kept up to date.
3. Carry out photocopying, scanning and faxing duties for therapists as required.

For more information regarding Job Description and Person Specification please see documents attached