Customer Liaison Officer

6 days ago

Brighouse, United Kingdom Avove Full time

Working here isn’t just a job. You can advance your career at Avove, and we’ll reward you with a range of benefits that recognise great work. We provide full training and continuous development to help you reach your potential. We strive to create an inclusive working environment where everyone can be themselves. Join us and take the next step towards a fulfilling career.
About the role
The Customer Liaison Officer will play a pivotal role in communicating our programme of works to customers and stakeholders across the region. This position will involve proactively reaching out to all customers, using available contact details to inform them of appointment times and dates for scheduled work. You will be responsible for capturing a comprehensive range of customer requirements, from access arrangements to any structural concerns, ensuring that no detail is overlooked.
This is a full-time permanent role and will be based at our office in Brighouse along with working from home on a hybrid basis.
What will your day look like
- Ensuring the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
- Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly.
- Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately.
- Take ownership of tasks including resolution of any issues that might arise.
- Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs.

About you
What’s in it for you
We offer a rewarding salary that is tailored to your skills and experience. But that’s not all We celebrate hard work and give recognition to our colleagues. In addition to this, we understand that one size doesn’t fit all so everyone has access to a variety of flexible benefits that work for you.
- 24 days holiday plus bank holidays
- Company pension scheme
- Life assurance
- Private GP Helpline & Health Cash Plan
- Avove Discount Scheme
- Family friendly policies
- A selection of lifestyle benefit options
- Financial wellbeing programme
- Employee assistance program for health and wellbeing and onsite mental health first aiders to support our colleagues
- We love to give back so we offer you volunteering days in your community and charity matched giving where we will boost your fundraising.

About us
We design, build and maintain the UK’s utilities infrastructure to help transform local communities for the better. We provide cutting-edge and sustainable engineering solutions and play a critical role in helping to keep the water running, the lights on and people connected.
We are an expert, responsible and agile partner, providing vital services to water, power and telecommunications sectors. We work closely with our clients to help protect and improve their assets, enhance customer experience and protect the natural environment. Everything we do is designed to drive continual improvement and move life forward.
We are proud to work in partnership with leading utility providers, including Severn Trent, United Utilities, Yorkshire Water, Northern PowerGrid, Northumbrian Water Group, Scottish Power Energy Networks and Scottish Water
We are an equal opportunities employer...
What next...
If you have any questions, please reach out for an informal discussion.

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