Customer Service Assistant
5 days ago
**Information**:
Location: Brighouse
Hours: Full Time
**Salary**: Negotiable
**Main Responsibilities**:
- To provide high quality, timely aftersales customer support
- Provide customers with advice and guidance on additional parts and technical issues
- Manage all aspects of aftersales customer service
- Ensuring after sales products are picked, packaged, and sent out to customers in a timely manner
- Work closely with Quality and Customer care to drive continuous improvement
- Ensure the accurate ordering of aftersales products for customers
- Adhoc ordering and logging of parts
- Work alongside other business units to share best practice, creating an ethos of one team
**Description**:
**The Necessary Skills, Qualifications and Experience include**:
- Knowledge of fenestration products
- Highly motivated
- Manual handling experience
- Good attention to detail
- Excellent communication skills at all levels, both written and oral
- Positive attitude towards problem solving
- Be able to demonstrate high expectations in service delivery
- Demonstrate resilience in a fast-paced environment
- Good organisation skills, with the ability to prioritise workloads
- Work to tight deadlines and work under pressure
- Computer literate - Microsoft Office
- Continuous Improvement mindset
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