Administrator
3 days ago
Have you experience in admin and sales support? Are you oraginsed? Enthusiastic? An admin professional? Thrive working in a fast-paced environment? Then TW have the perfect opportunity for experienced sales administrators with full time permanent contracts for immediate start. In addition, this role is on a hybrid model, so the perfect mix of seeing and catching up with colleagues 2 days a week and avoiding the bad weather and traffic three days week working from home.
You will work as part of a team specialising in the acquisition and retention of new and existing commercial or domestic customers. You will assist with all pre and post sales and customer service activity, onboarding, key sales data, help to maintain up to date records of billing systems and work as part of team to achieve targets and promote business growth.
Key responsibilities
- Point of contact for customers via telephone
- Customer queries
- Completing Quality Calls complying with data protection and auditing
- Processing sales
- Assists Team Lead / Manager with daily and weekly duties/requirements for all aspects of campaign
- Updating all spreadsheets and records
- Maintain up to date records on billing systems and the customers database
- Provide full sales administration and customer support
- Upselling and cross selling products and services when relevant
- Developing and maintaining positive working relationships both externally and internally
- Interact with the sales team provide admin support
Our essential criteria
- Experience of dealing with customers on the telephone
- Excellent customer service skills
- Strong IT skills
Admin skills
**What You will Need**:
Our client will supply the IT equipment needed for you to do the role, but you will still need a stable and appropriate broadband connection that allows you to perform all the duties expected of your role.
A resolute, quiet workspace with a workstation, plenty of natural light, access to fresh air and no distractions. This cannot be a communal or space that is shared by other household members.
**Skills**:
Customer Care Administrator Sales Support Admin Duties Sales
**Job Types**: Full-time, Permanent
**Salary**: £10.50 per hour
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
- Administrative: 1 year (preferred)
- Computer skills: 1 year (preferred)
Work Location: One location
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