Administrator

Annual salary: up to £23,000.00

Administrator
- Full time - Permanent - up to £23,000 DOE_
- Location: Darlington_

Mears Housing Management is a successful business within Mears Group PLC, having grown in 5 years to a nationally based management business with 12,000 homes and contracts with 50 Local Authorities and Central Government. We house many people in housing need who would otherwise be living in costly and inappropriate accommodation and as such we have a strong social pursue in everything we do. Our red thread runs through everything we do and we want people who share our values to help us continue to deliver customer focused services and innovatively push the boundaries of the sector. We empower our people to lead by example, taking ownership and responsibility to work to the best of their abilities and effectively collaborate with colleagues and partners to exceed the expectations of both clients and customers.

We are proud of the services we provide and with ambitious plans to continue this rapid growth, we are looking for an Administrator to join our team at Darlington. This is a great opportunity within our Housing Management business, following the success of the Asylum Accommodation and Support Contract win.

Reporting to Head of Operations, you will be responsible for providing administrative support to the front line service teams, processing and inputting information and supporting those staff to provide an exceptional service. You will have a key role ensuring the back office function runs smoothly to ensure consistent, accurate and up to date data.

Being an experienced and proficient administrator, you will take responsibility for
- Support the administration process to ensure the accurate and timely recording and response to all client, service user and company communication.
- Support the provision of administrative duties to all functions within the regional team.
- Support processes of requisitions and documents to ensure information on the system is accurate and up to date.
- Ensure the customer experience is central to all activities ensuring tasks are completed within agreed timeframes.
- Work collaboratively and proactively with the regional teams to ensure client, customer and service users receive an exceptional service.
- Ensure all records and IT data on systems is accurate and meets contractual requirements.
- Operate the AASC Quality Management Systems and ensure full compliance with all legal and regulatory requirements relating to the contract

At Mears, we recognise that our people are our greatest asset and as such we believe this is an exciting opportunity for an exceptional professional to make a real difference to customers, communities and the people they lead.

What are we looking for?

Key attributes:

- Organised, reliable and adaptable
- A strong work ethic
- Honest / trustworthy and demonstrate the ability to work using own initiative as well as working as part of a team
- Positive attitude and the ability to keep calm under pressure
- Capacity to absorb new information quickly and accurately.
- Self -motivated, self disciplined and enthusiastic, tenacious with a strong eye for detail

As part of the recruitment process for this role, we will carry out an DBS & BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

If you are interested, then we want to hear from you. Simply make your first click and join us on our journey.