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Customer Success Manager

2 weeks ago

London, United Kingdom Francis Consultancy Full time

**Customer Success Manager**

**Job title: Customer Success Manager - tech start-up**

**Location: London/Remote**

**Salary: £35-45K basic (dep on exp) + exc bonus + bens**

**Company: E-commerce/digital marketing**

Urgent new **Customer Success Manager** vacancy Are you an experienced client services professional and a true expert when it comes to account management? Do you have extensive experience gained within the digital marketing, affiliate marketingor e-commerce sectors? Have you previously worked for a fast paced tech start-up, media agency or dynamic e-commerce company? Are you adept at managing enterprise level clients? If so, then you could be ideal for this **Customer Success Manager** role

Our client is a small, but rapidly growing, international technology start-up in the e-commerce space. They already have some amazing brands on the books and are gaining more at a rapid pace. Due to company expansion, they are urgently recruiting for a **Customer Success Manager** to join their team in London. They have a fantastic company culture and they are looking for a dynamic, energetic and passionate individual who will add to their vibrant team. The **Customer Success Manager** job will involve managing enterprise level clients and also supervising a small team.

**Customer Success Manager**:

- main duties:

- Extensive account management and customer success duties
- Providing reports and in-depth analysis for clients
- Building up, fostering and developing long term relationships with a range of big brand, enterprise level clients
- Plan and develop brand and media plans
- Supervise, lead and develop a small Client Services team
- Interact with a range of internal and external stakeholders

**Customer Success Manager** - person spec:

- 2-4 year's+ client services, account management and/or customer success experience (gained at a media agency, affiliate network, digital agency or technology start-up)
- Adept at building client relationships and negotiating with enterprise level, high profile brands
- Enthusiasm for digital marketing/affiliate marketing and in-depth understanding of the e-commerce space
- Previous experience of supervising staff
- Comfortable with reporting and numbers

Our client can off the **Customer Success Manager** an amazing salary, excellent bonuses, a unique, vibrant working culture and a cutting edge product. If you are a **Customer Success Manager** looking to work for a growing e-commerce start-up with a fantastic working environment, APPLY NOW