Porsche Contact Centre Advisor
12 hours ago
About The Role
The Porsche Customer Interaction Centre is powered by the RAC and embedded at the Head Quarters of Porsche Cars Great Britain in Reading.
Porsche are famous for creating incredible sports cars, but our success is built upon the strong relationships we create with our customers.We believe that a Porsche customer should enjoy customer care that is worthy of the Porsche crest.Our talented teamof Porsche Personal Case Managers are on hand to support each customer with highly individualised customer care.As well as answering simple or complex customer questions, each advisor is fully empowered to provide bespoke solutions, which ensure that everycustomer remains loyal to the brand.- Full time (37.5 hours a week) or Part Time (30 hours a week), permanent contract's available
- Generous paid holiday allowance, plus public holidays
- No call scripts, no call length targets, just one goal: exceeding customer expectations
- We believe that our talented, passionate employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidised onsite restaurant, exciting team events, and regular access to experienceour amazing products
The working hours will be 8am-6pm Mon-Friday and 9am-1pm on Saturdays. This will differ if you are seeking part time hours.
Role Purpose -- Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions
- To receive calls and correspondence, which may be requests for information, complaints and assistance at the roadside or anything associated with Porsche products
- To build up and continuously update individual specialist knowledge in relation to the Porsche products, PCGB strategy and relevant regulatory compliance e.g. FCA
- To build relationships with Porsche Centres and involving them in all matters relating to their customer.
- To ensure that all goodwill gestures are individual, tailored and reflect the inconvenience the customer has experienced
- Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions
**The Location**: Working for the embedded RAC team at Porsche Cars Great Britain is based in Calcot, Reading.
**Why Should You Apply?**:
- Opportunity to work within a highly respected luxury brand
- Competitive starting salary, with great career opportunities
- Sociable working hours
- Small, fun, friendly highly motivated team
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