Professional Services Co-ordinator

Do you have outstanding customer service skills? Are you looking to expand your experience and take the next step in your career?

Due to our clients continued growth, they are currently looking for a Professional Services Co-ordinator to join their busy team

This is an exciting opportunity for someone looking to develop their account management skills in a fast-paced environment. You will be an energetic and enthusiastic self-starter. Our clients that you will be working with are established industry leadersin telematics, insurance and fleet transport and therefore the role requires you to take ownership and deliver excellent customer service.

They are leaders within the telematics industry. They are award-winning specialists in vehicle safety installations, telematics and connected technology. They have developed an exceptional reputation over Their 30+ years’ operating. They work with some ofthe biggest multi-national organisations, major equipment manufacturers and leading network providers across the whole of the UK.

**Location**:Either remote working or office based will be considered - if remote working is agreed, ideally the initial training will take place in the office in Wallington SM6 7AH

**Salary**:Competitive starting salary of £23k

**Professional Services Co-ordinator Role**:
You will be part of their passionate and successful in-house team, who deliver end to end solutions to their wide range of fleet clients. The role presents a great opportunity for progression as the company expands and a fantastic work environment. Theypride themselves on delivering an excellent service to their customers and they are a company that is very focused on the development of their staff. There has never been a better time to get on board

**Professional Services Co-ordinator Duties**:

- Working closely with our clients, their customers as well as our national team of engineers, a key activity will be scheduling installation and service work for a wide range of vehicles around the UK.
- We are often required to manage stock and ensure that the correct equipment is on site when our engineer arrives. This will involve close liaison with our warehouse and appropriate product training will be provided.

They aim to deliver the highest levels of customer service at all times and it is important that you look to develop close working relationships with your various points of contact whilst maintaining a close eye on KPI’s

**Professional Services Co-ordinator Requirements**:
**Essential Skills**
- Proven experience within a customer service role
- Strong communication skills with the ability to communicate effectively at all levels
- Passionate in customer service
- Ability to work with a diverse array of people, challenging in a non-confrontational way and build successful working relationships
- Ability to multitask, set priorities and manage time effectively
- IT Literate
- Desired Skills
- Customer focus and adaptability to different personality types
- Previous experience or technical knowledge of the Commercial Fleet and/or telematics industry would be extremely beneficial
- Previous experience in a call centre
- The role requires a confident telephone manner, strong organisational skills and the ability to remain calm under what can be a high-pressure environment during busy periods.

**Professional Services Co-ordinator Benefits**:

- Competitive starting salary of £23k
- 20 days holiday entitlement - following completion of 5 years’ service a further day each year going to a maximum of 25 days per year
- Flexible working options
- Pension Scheme
- Staff Benefit Scheme - Hundreds of shopping discounts available on gift cards/ecards from John Lewis, Debenhams, M&S. Discounts on cinema tickets at Odeon, VUE and massive savings on tech from Currys PC World, Apple Store, Samsung and much more

**About the Company**:
Our client is an award winning and accredited service provider, operating in the Automotive and Telecommunications industries. They began their journey in 1987 as a small service provider and year on year they have enjoyed rapid growth in the market.

With more than 30 years heritage in their industry, we are proud to be award-winning specialists in vehicle safety installations, telematics and connected technology. All delivered by a business with an exceptional reputation.

They work with their emergency services fleets, some of the biggest multi-national corporations, major equipment manufacturers and major network providers across the whole of the UK.

**If you are looking to develop your customer service skills working within a fast-paced environment we would like to hear from you today