Helpdesk Administrator

2 weeks ago


Cambridge, United Kingdom Anglia Ruskin University Full time

**About ARU**:
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).
ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.

**About the Role**:
The Faculty of Health, Education, Medicine and Social Care (HeMS) is our largest faculty; with 400 staff serving over 5,000 students, it also includes our new School of Medicine. Our Faculty offers a range of undergraduate and postgraduate courses, including doctoral level studies. All our courses are designed with students at their heart and are taught by our award-winning academics, with the benefit of high-end facilities which mirror real-life working environments.

You will mainly be assisting students, staff, and members of the public with their queries but some administrative and housekeeping duties will also be required.

You’ll need to be able to communicate effectively to understand our customers needs and offer solutions. Therefore you’ll need to be customer-orientated and patient.

Find out more about working with us.

We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.

**_ _**

We have a responsibility to ensure that all employees are eligible to live and work in the UK.

This role does not qualify for visa sponsorship under the point-based system and is therefore only open to applicants with the right to work in the UK.

**_ Committed to being inclusive and open to discuss flexible working._**

**Guidance Notes**

Job Category

Administrative

Vacancy Type

Permanent

Employment Type

Part time

Salary From

£24,052 p.a. pro rata

Salary To

£25,433 p.a. pro rata

Location

Cambridge

Faculty/Prof Service

Faculty of Health, Medicine & Social Care

Ref No

3024

Closing Date

24/10/2024



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