Users Helpdesk Champion

2 days ago

Cambridge, United Kingdom Collabora Full time

Users Helpdesk Champion / Junior System Administrator (Cambridge, UK)Req#: 37e93e04-d40e-4a3e-ac71-16e18c81c3bcUsers Helpdesk Champion / Junior System Administrator (Cambridge, UK)Cambridge, UK / Systems Administration / Permanent / Hybrid Apply for this job Have you been using Debian and GNOME for some time, feeling grateful for having access to all this great software, and would like to find a way to start contributing? Collabora is looking for an enthusiastic and knowledgeable technical person wanting to grow as an active member of the community. At Collabora everyone is using Linux, and we really mean everyone. As the company grows and we seek great administrators, accountants, people's operation leads, joining Collabora means discovering GNOME for the first time for some. Your role will be to make these users feel comfortable and at ease with using Linux daily. Become our Users Helpdesk Champion and an integral part of our systems and infrastructure team. You will have a great opportunity to pick up new technologies along the way and obtain an in-depth feel for what a full-fledged System Administrator role entails. This role will require you to attend the office in Cambridge, UK.ResponsibilitiesYou will provide IT Support to internal users, from setting up laptops to helping users navigate the various applicationsYou will offer technical advice in person and remotely, across different time zonesThe role will involve 1st Line Support to begin, but responsibilities will increase with timeTechnical troubleshooting of user problems and replicating reported issuesKeeping user documentation up to dateYou will be expected to assist with improving the Debian and GNOME non-technical user desktop experience beyond Collabora with tasks such as:Help with documentationReporting bugs upstreamTake part in upstream testingSkillsAn understanding of Debian and GNOME projectsStrong communication skillsDeep desire to help peoplePassion for technology and the Open Source communityCome rub shoulders with Debian Developers and other great engineers who have been contributing to Open Source for decades. As part of your role you will be able to help not only Collabora users become more proficient with Debian and GNOME but also contribute to these projects directly too. For your chance to join us at such an exciting time please contact Ben Toynton at Collabora. Apply for this jobCollabora is a global private company headquartered in Cambridge, United Kingdom, with offices in Cambridge and Montreal.NoticeTalentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000. #J-18808-Ljbffr

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