Helpdesk Coordinator

**Requisition ID**: 54861

**Domain**: Other/Other

**Contract type**: Permanent

**Schedule**: Full-Time

**EQUANS is looking for 3 x Helpdesk Coordinators to join our team on the University of Cambridge contract, based at Laundry Farm CB3 9LH. These are full time roles working 37.5 hours per week. On offer is a competitive salary and excellent benefits package.**

**What will you deliver?**
- Collaborate with external service providers and vendors to ensure timely and effective delivery of maintenance services and supplies.
- Dispatch work to both direct labour and contractors in a timely fashion based on the correct skills sets, geographical location and service delivery arrangements.
- Hold regular Matrix meetings.
- Raise annual PO’s/ variables.
- Review service sheets.
- Extract remedials.
- Prepare quotations and forward to client.
- Update Planon.
- Update WIP.
- Upload certifications on internal systems
- Ensure compliance with statutory and company procedures across all functions.
- Prioritising urgent jobs and plan and dispatch resource to meet urgent demand.
- Undertake other duties as directed by management.
- Manage the completion process and ensure all closures of PPM tasks on Planon.
- Escalate any complaints or issues as deemed necessary.
- Promote customer feedback and surveys.

**What can we offer you?**

On offer is a competitive salary and excellent benefits package, which includes;
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app

**Who are we looking for?**
- In a relevant field (e.g., Engineering, Facilities Management, Information Management) or equivalent experience.
- Proven experience in maintenance management, asset information management, or related roles.
- Strong understanding of maintenance techniques, asset management principles, and data governance.
- Proficiency in maintenance management software, databases, and data visualization tools.
- Analytical mindset with the ability to assess data, evaluate risks, and make informed decisions.
- Experience in using Planon or similar CAFM system.
- Experience in scheduling works in line with SFG20
- Experienced in the use of Microsoft Word, Excel and Power Point
- Have exceptional organisational skills
- Ability to handle conflicting workloads and to work under pressure
- Have the ability to develop effective relations with key stakeholders including management, staff, suppliers and Clients Team (Inclusive of Building Managers)
- Have strong communications skills in both telephone and correspondence/report handling
- Experience in an administrative role preferably related to compliance in maintenance assets and payables and ordering processes
- Experience of working with document management systems and managing data
- Experience of developing, managing and documenting processes

This role includes a DBS Enhanced with Barred Lists check therefore ability to pass is essential.

**Who are we?**

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

Code: CUSENG

**What’s next?**
- At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network._
- For this role, you must have evidence of the right to work in the UK. Unfo