Receptionist / Team Administrator

2 days ago

Cambridge, United Kingdom AWD online Full time

JOB OVERVIEWWe have a fantastic new job opportunity for a Receptionist / Team Administrator who has previous experience working in a busy reception / front of house / FOH / customer service / helpdesk / administration role, with proficiency in Microsoft Office and excellent communication and interpersonal skills. The role of Receptionist / Team Administrator is one of the most important roles in the organisation as you will be the first point of contact for customers, contractors and visitors to site. Alongside making a great first impression you will also provide administrative support to other internal departments. As the Receptionist / Team Administrator you will be expected to cover across all aspects of the Helpdesk Team which includes Reception, Customer Helpdesk and departmental administration; however, you will be based on the reception desk full time. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. DUTIES Your duties as the Receptionist / Team Administrator will include: Greet and welcome visitors and contractors as soon as they arrive on site, directing them accordingly and notifying the relevant people of their arrival and providing keys/passes Managing the campus switchboard, answer, screen and forward enquiries via email and phone Dealing with queries, providing basic and accurate information Update Company information platforms ( Website/Sharepoint) Responsibility for managing the general company email inbox Assisting with meeting room and event bookings on campus Send communication to Campus via email and communication platforms Using the task ticket system to triage reactive tasks and liaise with operatives Administration support for BRCL departments CANDIDATE REQUIREMENTS English and Maths GCSE Grade C (4/5) or above (or equivalent) Experience and knowledge of working on a busy reception / front of house / FOH / customer service / helpdesk Proficient use of Microsoft office applications – Teams, Excel, Word and Outlook Experience of using databases or a Facilities Management System Experience of providing excellent customer service Working on an established site dealing with multiple customers and contractors Excellent verbal communication Good telephone communication etiquette Organised and resourceful Customer-focused Active listener Adept at prioritising, scheduling and multitasking Ability to work on own initiative  Ability to work as part of a team Flexible and willing approach to work BENEFITS Pension Allowance - company contribution and 3% staff contribution Holiday Entitlement - 25 days plus bank Holidays and 3 privilege days for Christmas Shutdown Discretional Annual Performance Related Bonus Private Healthcare Employee Wellbeing Service Restaurant Facilities Skills training encouraged Onsite Accommodation (There is currently a waiting list for all types of accommodation) Social - Sports & Social Club and onsite Gym Nursery and Holiday Playscheme on site (Availability of places is dependent on demand) Free Parking (please note that the company actively pursues a green transport policy) Any offer of employment will be subject to security screening and may be subject to health screening. This is a non-smoking site.

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