Corporate Trainee

6 days ago

Cardiff, United Kingdom Cardiff Council Full time

**About The Service**
You will earn £23,152 a year working full time (37 hour a week), or £12 per hour pro rata, as we are a Voluntary Living Wage employer. The Living Wage is reviewed each year and Cardiff Council reserves the right to make changes to, or remove, the Living Wage Supplement.

Our Corporate Complaints Team is looking to employ a **Corporate Trainee Corporate Complaints Support Assistant** based at **County Hall, Atlantic Wharf, Cardiff, CF10 4UW**, to contribute to our Service helping us to deliver advice and support to council officers seeking assistance with complaints and to also act proactively and intervene with service areas to ensure complaints targets are met.

This role will involve working online from home and/or a mix of home and office (hybrid) working.
**About the job**
In this **Corporate Trainee** role, you will learn about the you will learn about the valuable work of the Corporate Complaints Team and support the Complaints and Correspondence Manager in the high quality, timely management of both Corporate and Ombudsman-led complaints.

The post holder will be required to act as a first point of contact, providing advice and support to council officers seeking assistance with complaints and to also act proactively and intervene with service areas to ensure targets are met.

Many of our teams work online with a mix of home or hybrid (office) working. Where homeworking is required, you will be given the necessary equipment and training, however, you will need to arrange your own internet connectivity (support may be available to help with this).

If after reading the job description, you have any questions about the role please contact Rory Williams on 02920 872121.
**What We Are Looking For From You**
Our customers depend on us to keep delivering services even in the most challenging of times. We are looking for individuals who are keen to learn in the role, are interested in our work, and in helping us to make a difference to our customers by delivering exceptional public services in Cardiff.

As a **Corporate Trainee**, you will gain valuable experience working for Cardiff - the largest Council in Wales. Although we cannot guarantee that you will go on to secure a further role at the end of the initial contract, you will be supported and encouraged to take advantage of the many opportunities available within our organisation to help progress your career.

**Additional information**
This post is not suitable for post share.

This post is temporary for **6** **months** if worked full time, or longer if worked part time. Most roles are based on a 37-hour week though many roles can be worked on a part time basis.
- Application Guidance
- Behavioural Competency Framework

Additional Information:

- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice

Job Reference: RES01288

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