Operational Team Data Administrator

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

**JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
The Great Yarmouth and Waveney Care Group provides community and inpatient services for working age adults and older people who need assessment, ongoing care and treatment. As an organisation we are committed to strengthening and creating real opportunities for learning, improving and working creatively.

Our Care Group provides mental health services for:

- Older Peoples Inpatient and Community
- Adult Inpatient and Community
- Learning Disability Community
- Crisis support for adults and older people
- Liaison services at the JPUH

Due to retirement of the current post holder we are looking to recruit a full time Operational Team Data Administrator to work with the senior leadership team.

You will support compliance, timeliness and data entry across a variety of IT systems, including Lorenzo (Electronic Patient Record), ESR / MSS / ePay (payroll systems) and Oracle (stock ordering system). We are recruiting early to ensure that a comprehensive handover and full training can be provided.

The ability to work flexibly in response to service needs is essential. Experience of working to deadlines, the ability to negotiate and demonstrate curiosity whilst maintaining strict confidentiality are key.

**Main duties of the job**:
The main duties of the job include, but are not exclusive to:

- Provide direct support to the senior leadership team as far as delegated authority for systems.
- Data quality, data cleansing and reporting tasks
- Key performance indicator (KPI) data quality and exception reporting
- Investigating compliance reports for example HR supervision and appraisal
- Producing local medical staffing rota and compilation rota for reception and intranet and support the placements of Medical students within the Care Group
- Updating systems including Lorenzo (EPR), Oracle (Finance and stock ordering) and ESR (Finance and HR staff records) ePay
- Diary management for Care group People Participation Lead (PPL)
- Point of contact for Clinical Team Leaders for workforce reporting and staff records
- Support wider management team with any incoming queries via the team inbox

The care group leadership team is based at Northgate Hospital in Great Yarmouth.

**Working for our organisation**:
Here in GYW we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other. We are passionate about mental health and emotional wellbeing. We care about people who use our services, our communities and each other.

If you are motivated, compassionate, a good team player and keen to make a difference to the lives of people experiencing mental health problems then we want to hear from you.

Benefits included with this role are:

- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.

**Detailed job description and main responsibilities**:
Please view full job description and person specification attached or contact us for more information.

**Person specification**:
**Qualifications**:
**Essential criteria**:

- Pitman / RSA III Typing / Word Processing or equivalent
- Recognised ICT qualification or equivalent
- NVQ 2 Customer Service or equivalent

**Experience**:
**Essential criteria**:

- Data entry, maintaining quality, accuracy
- Meeting business process targets in a timely fashion

**Desirable criteria**:

- Trust EPR systems experience

**Skills**:
**Essential criteria**:

- Effective Communicator
- Able to prioritise own and others work
- Time management skills
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