Customer Service Administrator/co-ordinator

1 day ago


Bristol, United Kingdom Plumbco Heating Ltd Full time

We are looking for an experienced Full-Time Office Administrator/Co-ordinator to join our team.

**Job Role**:

- Support the office by answering & making a high volume of incoming & outgoing calls from/to customers who wish to book boiler services, breakdowns, boiler repairs, boiler installs & general plumbing jobs
- Scheduling engineer's diaries (a sound geographical knowledge of Bristol and surrounding areas is required, along with experience of scheduling engineer’s jobs/diaries)
- Follow up calls to customers who have received quotes for new boilers & have had works completed
- Act as the primary liaison between customers & engineers, providing information & answering any questions where necessary
- Oversee and manage jobs & quotations and log them using our in-house systems, which include entering customer details, scheduling dates and assigning those jobs/quotations to the appropriate engineer’s calendar/diary. It is essential that thought is given to postal codes (travel distance) to ensure engineer’s days are planned as efficiently as possible
- Liaise with letting agents and their tenants/landlords, to book Gas Safety Certificates, boiler breakdowns/call outs and general plumbing visits
- Welcome customers into our show room (should they wish to visit) and help with any questions, job/quotation bookings, or payments face to face in a friendly and approachable manner
- Register all new boilers installed on the manufacturer website to enable the guarantee
- Raise invoices for completed works
- Raise quotations for various boiler related/plumbing works, using our standardised charges

Salary - Starting at £25,397, depending on experience.

Based - Kingsway, St George, Bristol

Pay: From £25,397.00 per year

**Experience**:

- scheduling: 1 year (required)
- Customer service: 1 year (required)

**Location**:

- Bristol (required)

Work Location: In person



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