German Outbound Calling Agent

1 day ago


Canary Wharf, United Kingdom Lycamobile UK Ltd. Full time

**Job brief** **Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication "scripts" when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage customers by taking the extra mile - Keep records of all conversations in our call center database in a comprehensible way - Frequently attend educational seminars to improve knowledge and performance level - Meet personal/team qualitative and quantitative targets **Requirements**: - Previous experience in a customer support role - Track record of over-achieving quota - Strong phone and verbal communication skills along with active listening - Familiarity with CRM systems and practices - Customer focus and adaptability to different personality types - Ability to multi-task, set priorities and manage time effectively


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