Customer Support Administrator
2 weeks ago
We are looking for a Customer Support Administrator to join our global client based near Canary Wharf in London.
**Job Summary**:
As a Customer Support Administrator, you will be responsible for efficiently managing front-line accounting, settlement and fuel cards inquiries from customers and business partners. You will be required to collate ad hoc and regular reports based on SAP data. You will investigate various aspects of customer account and settlement queries, ensure their resolution in a timely manner. You will be responsible for raising miscellaneous billing credits and debits for both Retail and Commercial. Additionally, you will provide administrative support to the UK Marketing team as and when required.
**Key Responsibilities**:
**Account Query Resolution**:Manage and investigate customer account queries, including but not limited to invoice and pricing disputes, small load surcharge queries, proof of delivery requests, lading reports, and direct debits.
Liaise with internal departments, including Credit, Stock, Accounting team, Finance, Pricing, and Distribution, to resolve account inquiries efficiently.
**Call Manager Database**:Log and assign all account queries into the global Call Manager database.
Ensure that all queries are tracked and resolved in a timely manner and customers and business partners are regularly updated
**Reporting**:Prepare ad hoc reports for customers and business partners regarding accounting and reconciliation of customer accounts.
Utilise data to provide trend analysis reports to management on a monthly basis, enabling data-driven decision-making.
**Customer Settlement Queries**:Manage and resolve customer settlement queries by liaising with card acquirers, ensuring prompt and accurate resolution.
**Miscellaneous Billing**:Raise miscellaneous billing credit/debit requests as required, ensuring accuracy and compliance with company policies and procedures.
**Administrative Support**:Provide administrative, assisting with various tasks and projects as needed.
**Qualifications**:
- High school diploma or equivalent; bachelor's degree in a related field.
- Proven experience in customer support, accounting, or a related role.
- Proficiency in SAP or similar accounting software is a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Attention to detail and a commitment to delivering exceptional customer service.
- Ability to work effectively in a fast-paced environment and meet deadlines.
Competitive salary on offer, plus London Allowance and Lunch Allowance.
**Salary**: £30,000.00-£33,000.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Canary Wharf, Greater London: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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