Customer Relations Assistant

Homebased with travel
£26,000 per annum Plus Pension, BUPA Medical Cash Plan, Life Assurance, 20 Days’ Holiday (rising with service)

This is an amazing opportunity to help make a difference and save the planet by making a positive impact in a ground-breaking business who truly put safety at the heart of everything we do and have big plans for the future.

Olleco is on a mission to help protect the planet, working together with thousands of foodservice businesses to reduce greenhouse gas emissions by hundreds and thousands of tonnes. We are now looking for a Customer Relations Assistant to join our team and help us to continue to do things the right way for customers, colleagues and the planet.

With over 1,000 colleagues in multiple sites nationwide delivering excellence performance, we supply premium cooking oils, and collect organic waste, which is then converted into bio-methane, electricity, heat and organic fertiliser. We offer the human touch with a local, community based depots which seek to give back to those communities every chance we get.

Within a diverse and inclusive environment, you will have the chance to contribute to our H&S culture and help us maintain our reputation for operational excellence.

As a Customer Relations Assistant, you will be a fundamental part of our team, enabling us to continue with our mission to serve the planet, a purpose we care strongly about and are committed to.

Why join us?
- You’ll have the opportunity to make a difference, help us to become more successful and deliver more benefits to the environment
- We’re growing and so will you be able to develop your own career
- We provide opportunities for you to develop your career, we encourage continuous learning and pride ourselves on promoting from within
- Help us achieve even more amazing things

What do we expect of each other?
- That each of us act like owners of this growing business
- We collaborate to enable us to be the best we can be - especially when it comes to safety and wellbeing
- We are committed to making food sustainable and ensuring that nothing is wasted so we encourage our colleagues to come forward with their ideas
- Focus on the things that matter and approach every situation proactively and with agility

**This is the role that’s on offer for the right person**:

- Act as an advocate for all customers and promote a customer first culture throughout the independent, Regional and National sector sales teams
- Ensure that our customers are at the centre of everything we do and build an understanding of our customers and how the way we interact with them affects them
- Ensure that customer service and communication objectives are met, delivering excellent customer experience and building customer loyalty in support of profitable sales growth
- Support the Customer Relations Manager with the overall management of reporting, analysis and summaries, including identifying trends in and outside the organisation

**A little bit more about the role**:

- Ensure that the sales team perform all duties in a safe manner and that any incidents are logged in line with company procedures
- Assist in the training of the Customer Service team through guidance and support
- Ensure customer complaints and issues are resolved effectively and quickly
- Conduct analyses of customer complaint root causes
- Design and implement robust processes to review and evaluate our relationships with customers
- Establish metrics that monitor trends in customer communications, analyse results and identify areas for improvement

Interested?

What are we looking for? As you can imagine, you’ll need a broad range of personal skills to succeed, but we don’t expect you to have everything from the start We will coach, train and support you, it’s more important that you have the right interpersonal skills and the intelligence to grasp our business and take us forward.

**We will be looking for**:

- Experience in planning and implementing sales strategies
- Experience in customer service or customer relations role
- Proven sales skills and ability to work within a target driven environment
- An understanding and/or experience of catering and hospitality, food service distribution, waste collection or other related industry
- Knowledge of customer service best practices and trends
- A strong commitment to providing exceptional customer service
- Excellent leadership and interpersonal skills
- Excellent written and verbal communication skills
- Ability to use computer systems, Excel and PowerPoint

Other organisations may call this role Customer Relations Co-ordinator, Customer Relations Executive, Customer Relations Rep, Customer Service Representative, Customer Care Assistant, or Customer Relationship Assistant.