Customer Relations Officer

1 week ago

Bristol, United Kingdom Bristol City Council Full time

**Full Time, Permanent**

You will join a centralised Customer Relations Team supporting hundreds of service-based officers who deal with thousands of Complaints and Councillor/MP cases each year.

You will focus on Housing and Landlord Services casework, primarily Complaints, although there may be occasions when you will be required to work on non-Housing related casework.

You will also provide advice and guidance to service-based staff who deal with casework, who occasionally require help with procedures, system queries or complex cases.

If you have a passion for Case Management work, an aptitude to do casework well; with a positive and calm attitude, this role could be for you.

**Why Bristol City Council?**

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

**How do I apply?**
- At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit._

  • Complaints Handler

    2 weeks ago

    Bristol, United Kingdom Four Times Enterprises Ltd Full time

    We are looking for an experienced professional, with a passion for customer service to join our business at an extremely exciting time, as a Customer Relations Officer. This is a great opportunity for a motivated individual to join a fast paced and growing business and make a difference. You will have a "customer first, all the time" attitude and will be...

  • Customer Relations Advisor

    1 week ago

    Bristol, United Kingdom Integral UK Full time

    **Customer Relations Advisor - 12 Month FTC** **The Role** The role of the Customer Relations Advisor involves investigating and resolving complaints. Producing a report for the account manager or the client and identifying trends. Reporting to the complaints manager within the Helpdesk team. **Responsibilities** - Investigating the timeline of a...

  • Customer Relations Assistant

    1 week ago

    Bristol, United Kingdom Olleco Full time

    Homebased with travel £26,000 per annum Plus Pension, BUPA Medical Cash Plan, Life Assurance, 20 Days’ Holiday (rising with service) This is an amazing opportunity to help make a difference and save the planet by making a positive impact in a ground-breaking business who truly put safety at the heart of everything we do and have big plans for the...

  • Media & Public Relations Officer

    2 weeks ago

    Bristol, United Kingdom Huboo Full time

    We are looking for a Media & Public Relations (PR) Officer to help co-ordinate local & national press, media & PR activities working alongside our external PR agency. Ensuring effective communication with stakeholders, media and the public, and building relationships through local networking is key to the role. As a Media & PR Officer, you should be an...

  • Customer Relations Advisor

    1 week ago

    Bristol, United Kingdom Lucy Bristow Appointments Full time

    **Customer Relations Advisor - Aviation** **Bristol** **Circa £25,000 + generous pension provision, profit sharing scheme and hybrid working.** **Do you have a sound knowledge of aviation flight training? Perhaps you will be a current PPL or ATPL theory student or a qualified pilot.** This is an exciting opportunity to use your skills within a customer...

  • Customer Relations Assistant

    5 days ago

    Bristol, United Kingdom International Telephone Products LTD. Full time

    Overview Join International Telephone Products LTD. as a Customer Relations Assistant. You will be the friendly face and supportive voice that turns challenges into solutions and visitors into lifelong fans. What You’ll Be Doing Day To Day Working on our checkouts and returns desk to support customers in a timely manner. Greeting and welcoming customers...

  • Customer Relations Adviser

    2 weeks ago

    Bristol BS WA, United Kingdom Pelican Business Services Full time £18,000 - £25,000 per year

    We are looking for an adviser to join our friendly and engaging customer relations team who are responsible for providing an exceptional customer experience through a variety of communication channels including telephone, letter and email. The role is interested, varied and rewarding.What you'll doWe help our customers with high bill enquiries, arrange...

  • Customer Liaison Officer

    1 week ago

    Bristol, United Kingdom Bristol City Council Full time

    **Full Time, Permanent** **Location: Sandy Park Road, Brislington** **Service Area: Planned Programmes - Specialist Projects Team** Bristol City Council is seeking a dedicated and dynamic individual to join our Planned Programmes service as a Customer Liaison Officer. This is a pivotal role within our Specialist Projects team, where you will be instrumental...

  • Strategic Customer Relations – Supply Chain

    2 weeks ago

    Bristol, United Kingdom Vinarchy UK Limited Full time

    A leading wine company in Bristol is seeking a Customer Relationship Manager for a 12-month contract. This role involves managing customer relationships and supply chain operations. The ideal candidate will have a proven track record in supply chain, demand planning, and customer collaboration. Excellent Microsoft Office skills are essential. The company...

  • Customer Relations Team Leader

    3 days ago

    Bristol, United Kingdom Markerstudy Full time

    Overview: **Job title**:Customer Relations Team Leader (Secondment) **Contract type**: 12-month secondment **Job Overview** Responsibility for the day to day running of the complaints team, ensuring efficient resource allocation and maintenance of service standards. **Responsibilities**: **Responsibilities** - Ensure complaints workloads are handled in a...