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Office & HR Administrator

2 weeks ago

Newcastle upon Tyne, United Kingdom Mandata Full time

Mandata is a leading transport management software company, and we’re on the lookout for a friendly and organised Office & HR Administrator to join our team. This is a great opportunity for someone who enjoys getting stuck in, supporting day-to-day operations, and helping things run smoothly across the business.
- **Your role in a nutshell **_

As an Office & HR Administrator, you’ll play a key role in ensuring the smooth running of the office environment whilst providing vital administrative support to the People team and wider business. Your responsibilities will span general office management, HR administration, and touch on customer care.

You’ll be a central point of contact for both internal colleagues and external customers - helping build strong relationships and ensuring our high standards of support and service are consistently delivered.
- **The responsibilities we’ll trust you with **_

**Office Administration**:

- Managing diaries and arranging meetings for key members of the management team.
- Booking travel and accommodation as required.
- Answering telephone calls and directing enquiries appropriately.
- Organising meeting room and catering requirements.
- Maintaining high office tidiness standards.
- Ordering and managing stock of stationery and kitchen supplies.
- Coordinating the maintenance of office equipment and liaising with suppliers.
- Distributing incoming and outgoing mail.
- Supporting the implementation and upkeep of health and safety processes within the office, including regular checks, record keeping, and acting as a point of contact for any queries.

**HR Administration**:

- Supporting the People team with general admin processes such as the onboarding and offboarding processes.
- Supporting with People related internal communication within Mandata via our employee platform Hibob and external communication via LinkedIn.
- Maintaining accurate and up-to-date employee records and personnel files.
- Assisting with the maintaining of training records.
- Supporting People-related projects and initiatives such as employee engagement or wellbeing campaigns.
- Managing confidential information with discretion and professionalism.

**Customer Care**:

- Making customer care calls where required to check in on service satisfaction and log feedback.
- Escalating any issues or concerns raised by customers to relevant departments promptly.
- Helping to build and maintain strong working relationships with customers through proactive and friendly communication.
- **Knowledge and expertise that matter most for this role **_
- Strong communication skills - both written and verbal.
- Excellent organisation, time management, and IT skills, particularly in Microsoft Office.
- Customer service experience.
- A good level of literacy and numeracy.

**Desired experience**:

- Previous experience in a busy professional environment preferred but not essential.
- **Your personal attributes - we need someone who **_
- Has great attention to detail.
- Is a hard worker with willingness to learn.
- Is adaptable.

**Job Types**: Part-time, Permanent

Pay: Up to £16,800.00 per year

Expected hours: 21.75 per week

Additional pay:

- Bonus scheme

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Sick pay

Application question(s):

- Please write a short cover letter letting us know what interests you in the role and why you think you would be a good fit.

Work Location: In person