Apprentice

oin our newly launched Career Discovery Programme that offers you a unique opportunity to explore the world of travel. Over the course of two years, you’ll rotate through four key areas of our business, customer Service, operations, sales, and transport, giving you a deep understanding of how a travel company runs behind the scenes.

**Qualifications Required**

Level 2 Administration or Suitable Experience

**Personal Qualities**
- Positive attitude. Bring energy and enthusiasm to everything you do
- Team player. You’ll work alongside a variety of departments, so being collaborative and adaptable is essential.
- Self-motivated. You’ll need the drive to take initiative and show you're ready to learn.
- Problem solver. The ability to think on your feet and handle challenges with a calm, can-do attitude is key.
- Customer-focused. You’ll be working with customers, so a friendly, helpful approach will go a long way.

Embark on your travel career with Riviera Travel’s Apprenticeship Programme

This isn’t just an apprenticeship, it’s your ticket to discover the world of travel from the inside out, earn a nationally recognised qualification, and explore where your future could take you. No two days are the same. One day you could be helping a guest book their dream holiday, the next you might be working to ensure they have a seamless 5-star experience or stepping in to solve unexpected issues with confidence and care.

**Customer Service**

Be the calm, helpful voice at the other end of the line. You’ll support guests post-booking, helping with room and flight requests, cancellations, or travel documents, always delivering five-star service with a smile.

**Sales**

**Transport**

Behind every great holiday is great planning. You’ll liaise with airlines, manage group bookings, seat allocations, and assist with schedule changes. This rotation offers a real insight into the detail and pace of coordinating complex travel.

**Operations**

Make sure everything runs like clockwork. You’ll help prepare tours and cruises, support Tour Managers and Cruise Directors, and jump into action when unexpected issues arise while guests are travelling.

**Transport**

Behind every great holiday is great planning. You’ll liaise with airlines, manage group bookings, seat allocations, and assist with schedule changes. This rotation offers a real insight into the detail and pace of coordinating complex travel.

**What you’ll get**:

- A Level 3 Business Administrator qualification
- Hands-on experience across four different departments
- Regular mentoring, feedback, and personalised development
- A clear path to grow within the business post-apprenticeship
- The chance to work for an award-winning travel company, surrounded by people who love what they do

**Why choose Riviera?**
- Award-winning company with a reputation for excellence
- Supportive culture where everyone matters
- Real responsibilities from day one — you’re not just making tea
- Mentoring and development to help you grow professionally and personally
- A qualification that sets you up for the future

Whether you're leaving education, starting fresh, or looking for a new challenge, this is your chance to build a career you’ll love.

**Skills Required**:

- Excellent communication skills
- Customer Care Skills
- To be able to work independently and as part of a team

**Training to be Provided**

Level 3 Business Administrator apprenticeship standard (can include Level 2 elements if required)

Level 2 Functional Skills in maths and English (if required)

This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.

**Future Prospects**

At the end of the programme, you'll have the opportunity to either continue in a rotational role or step into a permanent position that best matches your strengths and passions. Whether you shine in customer care, thrive in fast-paced sales, excel behind the scenes in operations or transport, or discover a unique fit elsewhere in the business, we'll help guide you toward the path that suits you best. This isn’t just about learning the ropes, it’s your chance to kick-start an exciting career in the travel industry and find where you truly belong.

**Job Type**: Apprenticeship

Pay: Up to £19,240.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Apprentice
Expected start date: 15/09/2025