Specialist, Continuous Improvement

Permanent Full Time role in Change Delivery, Collections.
Located in London - Hybrid, Leeds - Hybrid.

**Permanent Full Time**

**Change Delivery, Collections**

**London - Hybrid, Leeds - Hybrid**

**502632**

**Specialist, Continuous Improvement (Credit Change Delivery)**:
**Specialist, Continuous Improvement (Credit Change Delivery)**
Working at our iconic office in Kings Cross, London, or Morley, Leeds, and virtually via Microsoft Teams**Your new role at NewDay**
This role supports the operationalisation of a roadmap of continuous improvement initiatives within the Credit Vertical.You will be responsible for identifying, analysing and embedding change across all teams within the Credit Vertical and beyond by using a range of techniques and media in order to get the best outcome for our customers, colleagues and business.**You’ll deliver**
- Working with the wider Credit Vertical teams to ensure all streams of work are progressing to schedule where direct execution resides within the Credit Vertical and representing the Credit Vertical for initiatives which are led by central change.A variety of change, variety in size and complexity, ensuring that they are assessed and delivered according to the relevant change governance. You’ll make recommendations for changes and improvements, explaining the costs and benefits of your recommendations and then measure the results.Analysis activities including Process mapping, Customer Journey Mapping, Impact Assessments, Root Cause Analysis and present your findings in a format fit for your audience.A continuous improvement roadmap that includes appropriate initiative selection & prioritisation to meet strategic objectives.Accountability for ensuring Credit Vertical business requirements are collated, documented and well understood by all delivery partners across NewDay.Partnerships with NewDay Commercial, Product, IT and Business Transformation teams to ensure new platforms, products and services are seamlessly integrated into Credit functions, managing risks and issues, being able to articulate the impact of these on the business functions.**What you’ll bring**

**We need knowledge, experience + expertise in**:

- Communication skills at all levels of the businessAnalytical skillsAbility to prioritise and work to agreed timelinesAbility to work independently and as part of a teamAttention to detailIdentifying problems and finding solutionsBeing calm under pressure**And would love you to know or learn**:

- Financial services experience ideally in the credit industry**About NewDay**
We help people move forward with credit and help our colleagues to move their careers forward too.We use our highly flexible, scalable, and multi-product digital credit engine to power over 120 million transactions every year. Our brands include Aqua, marbles, fluid and Bip. We partner with leading brands such as John Lewis, AO, Argos and DEKO.Over 5 million UK customers are supported by our award-winning customer service.- **Our dynamic NewDay culture**
We’re focused on what will drive impact in helping people move forward with credit. Our distinctive culture is geared to spark innovation and team working - with lots of open doors for development. Our customers can rely on us because we aim high, support each other, do the right thing and build for the future.We invest in our colleagues. On top of a strong market competitive salary, you get a bonus opportunity that matches the impact (delivery + values) you drive in your role. We also help you retire better with market leading pensions.At NewDay, #yourwellbeing matters: You get 26 days holiday and can buy up to 5 more after probation. Then you’ll get extra days as you build your career with us.NewWork, our flexible, hybrid working approach, helps you to manage your work/life balance - and even bolt on work time in other countries before or after your holiday. And when you’re in the office, you get free healthy breakfast, fresh juices, lunch, barista coffee etc.Our tax efficient green car and cycle to work schemes save you money (and help the planet).Ask your Talent Acquisition Partner to tell you more about any of our perks.We work with Textio to make our job design and hiring inclusive.