Continuous Improvement Manager

**Introduction** **Be part of something great**

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

**Job Summary** To identify opportunities to improve the experience of service users, deliver short term impact and long term value to both clients and the organisation, as well as to positively impact on revenue generation.
Articulate the priorities in a business improvement programme which provides clear business rationale and benefits for recommended initiatives and gain senior stakeholder approval.
Drive and execute identified pilots and change plans at pace, ensure that, through appropriate engagement, delivery is operationally owned and that new ways of working are fully embedded
Delivering toolkits and recognised continuous improvement methodologies to drive innovation which achieves the highest quality customer and client performance standards

**Essential Job Duties** - Working within the ESD Continuous Improvement framework design and implement business improvement programmes which delivers quantifiable business transformation
- Generate insights and provide thought leadership to develop new and innovative solutions
- Contribute to the identification, design and development of best practice tools that are deployed collaboratively with the front line
- Ensure these transformations result in positive behavioural change and sustainable business improvements
- Working within the Business Improvement Team and with key stakeholders to prioritise improvement strategies
- Implement appropriate business optimisation and undertake structured process management reviews
- Contributed to the creation of new ways of working which support a culture of continuous improvement leading to the highest quality customer and client satisfaction
- Establish and deliver recognised techniques and methodologies to ensure effective outcomes are achievable, sustainable, and quantifiable
- Work collaboratively with operations directors and senior leaders to develop innovative approaches to complex challenges, develop end-to-end process management improvements and achieve quantifiable business benefits
- Deliver business process improvement using process management methods towards creating a ‘right first time’ ethos

**Education and Experience Requirements** - Relevant degree and/or appropriate functional qualification with appropriate CPD.
- Proven track record of delivering business improvement, contract turnaround, and with a strong track record of designing and delivering progressive solutions
- Track record of utilisation of technology to improve service delivery or increase operational effectiveness
- Work flexibly, travel extensively and effectively around the UK and might be by exception travel abroad
- Strong team leadership skills and strong communicator / influencer
- Excellent communication and facilitation skills are essential in order to bring key stakeholders along on the journey
- Commercially minded and have a proven track record of effective performance management with the ability to maximise operational performance at all levels
- Demonstrable experience in project management with evidenced experience in the management of outsourced and managed service providers
- An understanding of the recognised techniques and methodologies associated with process and change e.g. Kaizen, Six Sigma (black belt), Lean, PRINCE etc,
- A strong collaborator experienced at working with senior leadership/board executives with the ability to drive change and influence leadership teams faced with competing priorities
- A track record of designing and leading business re-engineering, including digital and cultural transformation