Continuous Improvement Executive

IMServ is one of the UKs leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software. PURPOSE OF ROLE: The Continuous Improvement Executive will play a pivotal role in a team in a controlled laboratory environment that will facilitate a rapid, agile and highly effective means to capture and agree requirements to enhance and continuously improve the customer journey. The role will contribute toward a simulated, pilot office environment for testing and evaluating new systems, processes, or products before full-scale implementation. The purpose is to identify potential issues, gather feedback, and ensure a smooth transition for the actual operational environment. MAIN RESPONSIBILITIES Operational Excellence Conducting thorough testing of new systems, processes, or products by simulating real-world scenarios and user interactions. Collecting feedback from users, stakeholders, and other relevant parties to identify areas for improvement and optimization. Analysing test results, identifying gaps and issues, and preparing reports to inform decision-making. Contribute to the production of standardised implementation blueprints that can be rolled out, with localised configuration, across the organisation. Contribute to the creation of processes, tools and material for business change activities such as training, migration, and new operational procedures. Maintaining compliance with relevant regulations, standards, and best practices. Contribute toward the creation of guidelines and documentation for future model office setups and implementations. Stakeholder Management Working collaboratively with stakeholders, identifying trends to help continuously improve IMServ customer experience Working with internal stakeholders where appropriate to understand and address their needs. Working with other teams to create and execute a cohesive, efficient, and customer-focussed working environment that embraces best practise and fosters one-team culture. Proactively contribute to the continuous improvement and transformation of processes. PERSON SPECIFICATION: Skills Continuous improvement mindset Excellent communication skills, both written and verbal, including the ability to communicate complex information clearly. Strong problem-solving skills with the ability to analyse issues, identify root causes, and develop effective solutions. Empathy and customer focus with understanding, responding to customer needs and concerns with a positive attitude. Ability to manage multiple tasks, prioritize workload, and meet deadlines. Attention to detail through accurately recording information, document resolutions, and track progress. Analytical skills with the ability to identify trends and patterns in complaints. Knowledge of relevant regulations and policies with a familiarity with legal and regulatory frameworks related to complaints management. Experience Demonstrable experience in resolving customer complaints with positive outcomes Experience in working with others to improve service delivery and challenging poor performance. Experience in working collaboratively cross-departmentally to achieve positive outcomes for the customer and business. Production of reports. Experience in a Private Equity owned business environment (*) Agile Methodologies (*) All points marked with (*) are desirable and are not essential to the position. COMPANY BENEFITS: 28 days annual leave plus Bank Holidays Annual leave Buy & Sell scheme Enhanced Salary Sacrifice Pension Contributions Life Assurance up to 6 X Base Salary* Simply healthHealthcare plan (Upgrades available) In Office & Out of Office Social Events Retailer Discounts Platform Employee Assistance Program Wellbeing Centre Car Salary Sacrifice Scheme* Reward & Recognition (*Length of service & T&Cs apply) Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UKs leading and growing energy data collection and meter operations service provider. Diversity and inclusion have long been at the heart of of IMServs success. As we continue our growth, our focus remains on ensuring that equality, diversity and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership. These are the key drivers of our business, that our customers really look to us for. (Please note that we reserve the right to close this position before the expiry date)TPBN1_UKTJ