Continuous Improvement Lead

Department: Operations Location: London Compensation: £45,000 - £50,000 / year Description We're Pod – one of the UK's leading EV charging providers, trusted by over 250,000 customers and powering more than 5 million miles every single day. But behind the numbers is a team of passionate people working together to shape a smarter, more sustainable future. At Pod, we're on a mission to make living with an electric vehicle easy and accessible for everyone. As we continue to scale, we're expanding our Performance and Optimisation Team. We're looking for a Continuous Improvement Lead to drive operational excellence across our growing EV charging business. In this role, you'll analyse processes, implement Lean and Six Sigma methodologies, and lead projects that enhance efficiency, quality, and customer outcomes. If you're passionate about data-driven decision-making, process optimisation, and fostering a culture of innovation, this is your chance to make a real impact as we scale. We started off in 2009 as Pod Point, helping people make the switch to electric as EVs began to hit the road. Today, we're leading the way into a smarter energy future. Now part of the EDF Family, a global leader in low-carbon energy, we're giving people and communities the power move confidently through electrification. We're proud to be the trusted charging partner for leading automotive brands like Mercedes, Jaguar Land Rover, BMW, and Kia; home builders Barratt and Bellway; and retail giants including Tesco. Our smart charging solutions don't just support EV drivers - they help balance the grid, lower costs, and make clean energy accessible to everyone. What You'll Do Process Analysis & Optimisation – Analyse workflows, identify bottlenecks, and implement improvements to enhance efficiency and reduce waste Lean & Six Sigma Application – Apply Lean, Six Sigma, and other methodologies to optimise operational processes and drive excellence Data-Driven Insights – Work with analysts to interpret data, conduct root cause analysis, and present actionable recommendations to leadership Project Leadership – Lead and deliver improvement projects, ensuring timely execution, alignment with business objectives, and measurable impact Performance Monitoring – Track KPIs and performance metrics to measure success and sustain improvements over time Culture of Innovation – Champion continuous improvement by providing training, fostering collaboration, and embedding a proactive approach to change. Plug in your Skills: What you'll bring to the role: Minimum 5 years' experience in a continuous improvement or process improvement role Strong knowledge of Lean, Six Sigma, and process optimisation principles Proven ability to manage multiple projects simultaneously Analytical mindset with experience in data interpretation and decision-making Excellent communication and interpersonal skills, able to influence at all levels Proficiency with project management tools and data analysis platforms (Excel, Power BI, etc.) Strong problem-solving skills and practical approach to solutions Experience in operations or service industry environments preferred. Bonus Skills: Experience in EV, energy, or technology sectors Familiarity with automation tools and digital transformation initiatives. Our Ways of Working We're all about flexibility, community and a healthy work-life balance. Our hybrid model offers a 'best of both worlds' approach combining the best parts of home and office working. When you'll be in the office depends on your role, but you can expect to work from our London office between 8-12 days per month. To support this, the successful applicant should be within a reasonably commutable distance to our office (Gray's Inn Road, London, WC1X 8HB). Perks that spark joy: Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform Pod Charger Flexible hybrid working model Work abroad for up to 20 days per year Family & friend discount scheme 25 days holiday (plus Bank Holidays) Very generous parental and family leave Pension scheme with a 4.5% matched contribution Eyecare scheme Life insurance covering up to 4x your annual salary Virtual GP provided by HealthHero Employee Assistance Program Free Mortgage Advice Discounted Gym Memberships Cycle2Work Scheme Important Information: You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice. ‎‎