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Sales Administration Assistant

2 weeks ago

StokeonTrent, United Kingdom Recticel Insulation UK Limited Full time

We are looking to recruit a Sales Administration Assistant for our Stoke site.

The purpose of the role is to ensure that customer transactions are successfully and efficiently completed and to provide administrative support, in accordance with Recticel's quality standards, policies and procedures.

**KEY ACCOUNTABILITIES**:
**Accountability: Sales Support**
- Support Area Sales Managers where appropriate to deliver excellent service whilst working on the Buddy system.
- Providing basic report functionality to Area Sales Managers.
- Support Commercial Manager with queries/reports.
- Identify cross-selling and upselling opportunities for new products and services to increase value to customers and exceed sales goals.

**Accountability: Sales order processing**
- Processing sales orders/booking transport
- Maintenance of customer order and general records
- Maintenance of sales related enquiries and basic follow up and research. Handling sales queries.
- Maintenance of sales records, dealing with accounting queries and project information

**Accountability: Requests and Complaints**
- Providing interim support to technical helpdesk when applicable
- Communicate with Area sales Managers to resolve any issues

**Accountability: Administration and Reporting**
- General administration and office support duties. Ordering stock from internal/external suppliers.
- Communicating internally regarding production/stock issues.
- Organising and sending literature and general customer communications
- To be responsible for maintaining and developing their own customer portfolio, with a keen focus on account management, in order to capitalise on customer relationships and follow up to maximise potential growth.

**SKILLS AND COMPETENCIES**:
**Technical knowledge/expertise**:

- Specialised knowledge of specific commercial, technical, trades or office areas.
- Working knowledge of Customer Relationship Management processes and systems. Salesforce knowledge would be desirable but not essential.

**Competencies**:

- SAP order entry/processing preferred.
- Microsoft office skills required.
- Ability to work in a high pressured environment.
- Ability to multi task.
- Flexible attitude and ability to prioritise workload.

**Education level & general experience**:

- Experience of customer service and sales activities.
- Excellent telephone manner/skills

**Benefits Include**
- 25 days holiday + paid bank holidays
- Long-service holiday policy
- 10 days paid compassionate leave
- Defined pension contribution (employer % contributions increase based on length of service)
- Company sick pay scheme
- Mental health first aiders on site
- Inclusive culture / recognition - celebrations such as Easter, charity events, end of year events and any other events.

**How to Apply**

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Canteen
- Company car
- Company events
- Company pension
- Gym membership
- Health & wellbeing programme
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

Reference ID: Sales Admin - Stoke