Key Accounts Coordinator

2 weeks ago

Ashford, United Kingdom Page Personnel Finance Full time

To provide exceptional, efficient and effective customer service for overlabelling accounts supported by the building and maintenance of strong and sustainable relationships with key customers across a personal portfolio of accounts.

**Client Details**

My client is a leading manufacturing and distribution business seeking an experienced individual to provide excellent customer service to key accounts within the business.

**Description**

**The key responsibilities would include**:

- Receiving and processing overlabelling customer orders accurately, promptly and in line with agreed pricing, MoQs and expiry and release of these to the overlabelling warehouse team for dispatch.
- Communicating any rejected (non-supplied) lines to the customer within 24h of order receipt
- Liaise with internal warehouse to ensure orders can be processed smoothly and in line with the SLA and to gain any information needed in order to respond to customer queries.
- Resolving missing or damaged deliveries by liaison with both warehouse operations and logistics carriers
- Receiving and processing customer claims in a timely manner and arranging uplift where necessary to ensure these claims are completed within 10 days of receipt,
- Execute label design and requested/ mandated label updates for NHS overlabelling customers
- Dealing with all customer queries and complaints in a professional and positive manner, logging these into the complaints system and liaising as necessary to get these closed out as soon as possible
- Setting up new customer accounts, liaising with internal stake holders as required to complete the set up process in a timely and accurate manner.

**Profile**
- Ability to plan work across a series of deliverables and close out within expected timelines
- High standard of attention to detail
- Use of SAP is desirable
- Able to start ASAP and commit to a 12 month FTC

**Job Offer**

Hybrid working as well as working for a reputable business that invests in their employee's development and progression.

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