People Operations Administrator

2 weeks ago

Bristol, United Kingdom Bupa Dental Care Full time

**People Operations Administrator**

**3 months FTC**

**Hybrid Working - North Bristol 1-2 days a week**

**Job Purpose**

You will work as part of a team of administrators who provide a customer-centred service to directly employed team members and People Managers across the UK and RoI. You will act as an ambassador of the People Team to our customers and stakeholders.

**Responsibilities**
- Team Coach, Guide and Mentor - Delivers outstanding results, whether big or small. Supports the team leader to ensure that customer service is delivered to agreed standards; highlights risks and agrees mitigating actions with manager.
- Customer Service - Loves our customers. Support People Administration Operations Manager to deliver the optimum experience for all users of the service, at all stages of the employee life cycle. Strives for service excellence and works with stakeholders to seek feedback. Helps to resolve issues and escalates to the Team Leads where necessary.
- Innovation and Improvement - Continuous Improvement is at the heart of service delivery. Contributes to development and change of service delivery; planning for and implementing improvements relating to changes/enhancements in technology, process and people.
- Employment Compliance - We protect the company from risk. Ensure own compliance with employment legislation, regulation and Bupa policies/brand standards; including right to work, national minimum/living wage, GDC registration, employment documentation, GDPR (data protection and privacy), equality, etc. Core part of the role that underpins all other activities.
- Teamwork - work closely with the People Operations Administrators, Team Leader and People Administration Operations Manager. Actively participates in team meetings.
- Project Work - work closely with the People Administration Operations Manager to actively participate in projects including, but not limited to: HRIS and Payroll System improvements, Voice of the Customer and stakeholder feedback, integration of acquired businesses and teams, cross-functional projects to achieve our strategic priorities.

***Qualifications and Experience required**

**Essential**
- Experience using HRIS and Payroll systems, such as iTrent, SAP, Workday, PeopleSoft, etc.
- Good command of written and spoken English, equivalent to GCSE/Level 2 basic skills
- Good understanding of Microsoft Office tools
- Excellent administration skills
- Excellent organisational skills

**Desirable**
- CIPD Level 3 or equivalent experience (including working towards CIPD Level 3)
- Coaching experience in a fast-paced environment
- Presenting to small groups of team members and managers

**Benefits**

The benefits here are industry-leading, and we’ll be able to tell you more about them in the process (or jump to the benefits and rewards page on our careers site for a flavour). But here’s a snapshot:

- 25 days holiday
- Discounts in over 7,000 retailers, discounted gym membership and discounted dental insurance (of course).
- Industry-leading health benefits
- Early access to your earned wages
- Cycle to work
- And many more, just ask.

If you or someone you know would be interested in working with a dynamic and expanding healthcare business, with lots of support on offer, great benefits and friendly teams, we would love to hear from you

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